Operations Supervisor (Student Accommodation)

Scape Australia; Randwick City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Annual flu vaccinations and skin checks

Insurance discounts with top providers

Dedicated wellness month and day off

Energetic and supportive work environment

Birthday leave

Generous referral bonuses

EAP and support services

Job summary

A student accommodation provider located in Sydney seeks an Operations Supervisor to lead the Customer Experience Team. The ideal candidate will have at least 3 years of supervisory experience in property management or similar fields and excel in leadership, communication, and multitasking. Responsibilities include ensuring resident safety and team support. The position offers numerous perks, including wellness programs, insurance discounts, and birthday leave.

Qualifications

• Minimum of 3 years in a supervisory role within property management or customer service.
• Ability to lead and inspire team members.
• Confidence in sharing ideas and adapting to growth.

Responsibilities

• Provide leadership support to Customer Experience Team Members.
• Ensure the well-being and safety of residents and the building.
• Act as the go-to point for escalation and support.

Skills

Leadership Skills

Communication Skills

Multitasking Ability

Positive Attitude

Job description

Sydney | Scape Lachlan & Ascot | Full-time

WHO WE ARE?

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,500 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE ROLE

Are you a natural leader ready to make your mark? Do you thrive in dynamic environments and excel at ensuring the well‑being and safety of others? If so, we have the perfect role for you at Scape in a centrally located and convenient Sydney location!

As an Operations Supervisor, you will provide essential leadership support to our Customer Experience Team Members. Your mission will be to ensure the well‑being and safety of our residents, team members, and the building itself. You will be the go‑to point for escalation, providing support to residents and key stakeholders.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children check.

THE IDEAL CANDIDATE

Are You Someone Who Can Bring

• Experience: Minimum of 3 years in a supervisory role within property management or a customer service‑related environment.
• Leadership Skills: A natural leader who makes measured decisions under pressure.
• Positive Attitude: Confidence in sharing ideas and evolving with our growing business.
• Immaculate Presentation: Exemplary personal presentation and organizational skills.
• Multitasking Ability: Skill in prioritizing tasks and reporting to management.
• Communication Skills: Ability to communicate effectively with a diverse range of people and demonstrate cultural sensitivity.
• Team Leadership: Ability to lead and inspire team members with different personalities.
• Outgoing Personality: An energetic and confident approach to leadership and resident support.

PERKS & BENEFITS

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
• A month dedicated to your well‑being and health, plus a day off to celebrate however you want.
• Passionate work environment that inspires and energizes.
• Birthday leave because your special day deserves to be celebrated.
• Generous referral bonuses (up to $5k) for bringing great talent to our team.
• EAP, Sonder & Duress support to ensure your peace of mind.

INTERESTED? HERE’S HOW TO APPLY

If you feel you would like to join our team, apply now with your CV and 1‑page cover letter! This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole. Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better! No agencies please.

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.