Overnight Front Office Leader & Night Audit Pro

InterContinental Hotels Group; Adelaide; On-site; AUD 60,000 - 90,000; Full time

Job summary

InterContinental Hotels Group in Australia is seeking an experienced Night Manager to oversee overnight Front Office operations, deliver personalised guest services and maintain brand standards. You will lead the night team, ensure accurate night audits, and manage guest accounts while upholding safety and security across the property. This pivotal role requires strong leadership, judgment and commitment to True Hospitality.

Qualifications

• Higher level front office experience preferred.
• Strong judgement for resolving guest issues and incidents.
• Ability to lead, coach and develop front office staff.
• Commitment to brand standards and True Hospitality behaviours.

Responsibilities

• Lead the overnight Front Office operation with prompt, personalised service.
• Oversee Reception, Concierge and Porter with consistent standards.
• Complete night audits and prepare daily financial reports.
• Monitor safety, security and compliance during night shift.
• Upsell opportunities and manage guest accounts.

Skills

Guest experience

Operations

Leadership

Communication

Job description

InterContinental Hotels Group in Australia is seeking an experienced Night Manager to oversee overnight Front Office operations, deliver personalised guest services and maintain brand standards. You will lead the night team, ensure accurate night audits, and manage guest accounts while upholding safety and security across the property. This pivotal role requires strong leadership, judgment and commitment to True Hospitality.