Night Manager - Crowne Plaza Hobart

CP - Hobart (HBAHO); Hobart; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free staff meal

Uniform provided

Staff discounts on F&B

Birthday leave

Parental leave

Employee discounts

Job summary

Crowne Plaza Hobart is seeking an experienced full-time Night Manager to lead the overnight operation. As the senior manager on duty, you will guide the overnight team, oversee the Night Audit, and ensure the safety, security and satisfaction of guests and colleagues.

This hands-on leadership role requires remaining calm under pressure, making sound decisions and taking pride in delivering a seamless guest experience, with the responsibility to start the day smoothly for all departments.

Qualifications

• Previous experience as Night Manager or similar hotel leadership role.
• Strong knowledge of Front Office operations and Night Audit procedures.
• Experience using Opera PMS or a similar hotel management system.
• Strong leadership, communication, problem-solving and service recovery skills.
• Ability to work independently and respond calmly to guest concerns and emergencies.
• Based in Hobart or willing to relocate to Hobart.
• Australian working rights is required.

Responsibilities

• Lead and support the overnight team and coordinate daily priorities.
• Oversee overnight hotel operations, guest requests and issue resolution.
• Oversee the Night Audit process and financial reconciliation.
• Maintain a safe and secure environment and ensure proper handover to the morning team.
• Demonstrate calm, decisive leadership under pressure.

Skills

Leadership

Front Office operations

Night Audit procedures

Customer service

Communication

Problem-solving

Education

Hospitality/Hotel Management qualifications

Tools

Opera PMS

Job description

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers 241 modern guest rooms with views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place and Constitution Dock, the hotel provides premium accommodation, dining and event experiences for both business and leisure travellers.

Front Office & Concierge – Welcoming guests and supporting their stay through reception, concierge, porter and valet services.
Crowne Plaza Club Lounge – An elevated and personalised experience for Club guests, including premium F&B service.
core Restaurant and Bar & The Deck – Locally inspired dining, relaxed shared plates and drinks showcasing the best of Tasmania.
Meetings, Conferences & Events – Modern meeting spaces and a ballroom hosting everything from business events to celebrations.

At Crowne Plaza Hobart, we are proud to share our local knowledge and deliver warm, genuine True Hospitality.

What is the job?

We are looking for an experienced full-time Night Manager to lead our overnight operation at Crowne Plaza Hobart.

As the senior manager on duty overnight, you will lead and support the overnight team, oversee the Night Audit process and ensure the safety, security and satisfaction of our guests and colleagues. You will confidently manage guest and operational matters and ensure the hotel is ready for a smooth start to the day ahead.

This is a hands‑on leadership role for someone who remains calm under pressure, makes sound decisions and takes pride in delivering a seamless guest experience.

Want to introduce yourself in person?

Your day to day

Overnight Leadership – Lead and support the overnight team, coordinate daily priorities and act as the senior manager on duty for guest and operational matters.

Hotel Operations & Guest Services – Oversee overnight hotel operations, support guest requests and take ownership of concerns, service recovery and operational issues to ensure a seamless guest experience.

Night Audit & Financial Management – Oversee the accurate and timely completion of the Night Audit process, review financial reports and address any billing or reconciliation discrepancies.

Safety & Security – Maintain a safe and secure environment, respond calmly to incidents and emergencies, and ensure important matters are recorded, escalated and handed over to the morning team.

What we need from you

You are a confident and approachable leader who remains calm under pressure, makes sound decisions and takes pride in supporting both guests and colleagues.

• Previous experience as a Night Manager, Duty Manager, Front Office Manager or in a similar hotel leadership role.
• Strong knowledge of Front Office operations, Night Audit procedures and hotel systems.
• Experience using Opera PMS or a similar hotel management system.
• Strong leadership, communication, problem-solving and service recovery skills.
• The ability to work independently and respond calmly to guest concerns, emergencies and operational challenges.
• Strong attention to detail when reviewing financial information and operational reports.
• A current First Aid Certificate with CPR and valid Tasmanian RSA.
• A valid full driver’s licence, with confidence driving manual and automatic vehicles.
• Full flexibility to work overnight shifts across a rotating seven‑day roster, including weekends and public holidays.
• Based in Hobart or already planning to relocate.

Experience with hotel financial procedures, billing and audit reconciliation will be highly regarded. Hospitality or Hotel Management qualifications are advantageous, but not essential.

Applicants must already hold valid Australian working rights. Employer-sponsored visa arrangements are not available for this position.

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey:

• Free staff meal while on shift.
• Full uniform provided and laundered in‑house.
• Discounted F&B at core Restaurant and The Deck.
• Paid birthday leave.
• Enhanced parental leave.
• Some of the best employee discounts across IHG Hotels for accommodation, food and beverage.
• Access to our lifestyle platform – discounts at hundreds of retailers, corporate discounts, wellness & celebration hubs.
• Performance‑based incentive opportunities, including rewards for IHG One Rewards enrolments and eligible room upselling.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills and career journey.
• IHG career milestone celebrations and transfer of leave entitlements as you move and grow with IHG.