Guest Services & Front Desk Associate (Part-Time)

IHG Hotels & Resorts; Hobart; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free staff meal on shift

Uniform provided and cleaned in-house

Discounted F&B at core Restaurant and/

Birthday leave

Parental leave

Job summary

Crowne Plaza Hobart, part of IHG Hotels & Resorts, is seeking a part-time Hotel Services Team Member to welcome guests and support their stay across Front Office and premium Club Lounge services. You will help guests with check-ins, local knowledge of Hobart, and assist with lounge and F&B experiences.

Previous front office or hospitality exposure is welcome; training will be provided. Based in Hobart, you will join a team delivering warm, genuine True Hospitality across dining and events.

Qualifications

• We value attitude and potential; candidates should be service-oriented.
• Must hold a valid Tasmanian RSA or willingness to obtain.
• Flexible across a rotating seven-day roster including mornings, evenings, weekends and holidays.
• Based in Hobart or willing to relocate.

Responsibilities

• Front Office Operations: welcome guests, check-ins/outs, manage guest accounts, assist enquiries and requests, and assist with luggage and valet parking.
• Club Lounge Operations: deliver personalised service, set up and maintain F&B presentations, ensure premium standards in the lounge.

Skills

Customer service

Communication skills

Willing to learn

Hospitality mindset

Tools

Opera/PMS experience

Job description

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers 241 modern guest rooms with views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place and Constitution Dock, the hotel provides premium accommodation, dining and event experiences for both business and leisure travellers.

Front Desk & Concierge – Welcoming guests and supporting their stay through reception, concierge, porter and valet services.

Crowne Plaza Club Lounge – An elevated and personalised experience for Club Lounge guests, including premium F&B service.

core Restaurant and Bar & The Deck – Locally inspired dining, relaxed shared plates and drinks showcasing the best of Tasmania.

Meetings, Conferences & Events – Modern meeting spaces and a ballroom hosting everything from business events to celebrations.

At Crowne Plaza Hobart, we are proud to share our local knowledge and deliver warm, genuine True Hospitality.

What is the job?

We are looking for a part-time Hotel Services Team Member to join our Front Office Team. You will welcome guests, share your knowledge of Hobart and help each stay run smoothly.

Depending on experience, you may begin at Front Desk or in our premium Club Lounge, with opportunities to develop across Concierge, porter and valet services.

Want to introduce yourself in person?

Drop your current CV and a cover letter at Concierge or Front Desk at any time. Ask for the Front Office Manager to introduce yourself.

Your day to day

Front Office Operations – Welcome guests, complete check-ins and check-outs, manage guest accounts and assist with enquiries, reservations and requests. Assist with luggage, deliveries and valet parking, while sharing your knowledge of Hobart and Tasmania.

Club Lounge Operations – Deliver warm and personalised service to Club Lounge guests, including setting up and maintaining F&B presentations and ensuring the lounge reflects our premium standards.

What We Need From You

We value attitude and potential. You are passionate about service, honest, humble, willing to help and keen to learn.

• A valid full driver’s licence and confidence driving manual and automatic vehicles. This is an essential requirement.
• Full flexibility across a rotating seven-day roster, including mornings, evenings, weekends, public holidays and occasional night shift coverage.
• A valid Tasmanian RSA, or willingness to obtain.
• Strong communication, computer and customer service skills.
• A passion for Tasmania and sharing your local knowledge.
• Based in Hobart or already planning to relocate.
  
  

Previous Front Office or customer service experience is welcomed but not essential. Experience in hotel Club Lounges, fine dining or premium F&B environments will be highly regarded. We also value experience from sales, premium retail and other luxury service environments.

Opera or PMS experience and hospitality qualifications are advantageous but not required. Training will be provided.

Applicants must hold valid Australian working rights for the duration of their employment. Employer-sponsored visa arrangements are not available for this position.

What You Can Expect From Us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free staff meal while on shift.
• Full uniform provided and laundered in-house.
• Discounted F&B at core Restaurant and The Deck.
• Paid birthday leave.
• Enhanced parental leave.
• Some of the best employee discounts across IHG Hotels for accommodation, food and beverage.
• Access to our lifestyle platform – discounts at hundreds of retailers, corporate discounts, wellness & celebration hubs.
• Performance-based incentive opportunities, including rewards for IHG One Rewards enrolments and eligible room upselling.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills and career journey.
• IHG career milestone celebrations and transfer of leave entitlements as you move and grow with IHG.
  
  

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.

Please submit a current resume and a tailored cover letter outlining why you are the ideal candidate for this role and how your skills align with our hotel's standards and expectations.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.