Night Manager

Mercure Sydney; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Accor network access

Job summary

Ibis Sydney World Square in Sydney CBD is seeking an experienced Night Manager to lead overnight operations. You will ensure safety, guest satisfaction, complete the night audit and handover to the day team. The role is full-time, overnight shifts only, including weekends and public holidays.

You should be autonomous, able to make decisions under pressure and maintain brand standards in a busy CBD hotel. Mandatory Opera PMS experience, RSA, First Aid, and Australian working rights.

Qualifications

• Mandatory Opera PMS experience and RSA
• First Aid certificate required
• Full Australian working rights
• Availability across overnights, weekends and public holidays

Responsibilities

• Act as Manager on Duty overnight and supervise hotel operations
• Handle late check-ins, early departures and guest requests
• Conduct full night audit and balance daily revenue
• Oversee security and safety, respond to incidents and emergencies
• Handover clear records to the day team and ensure brand compliance
• Coordinate with Front Office, Housekeeping, F&B and Maintenance

Skills

Night management

Overnight shift

Guest service

Auditing

Education

Hospitality degree

Tools

Opera PMS

Shiji

Infrasys

ARIEL

Job description

Located in the heart of the Sydney CBD, Ibis Sydney World Square is steps from shopping, entertainment and public transport, welcoming both business and leisure travellers every day. We are seeking an experienced and hands‑on Night Manager to lead our overnight operations and be the key contact for all stakeholders throughout the night.

About the role

Reporting to the Operations Manager, you will independently oversee the hotel during the overnight shift, ensuring safety, security and a seamless guest experience while completing the night audit and balancing the day’s business. This is a full‑time position working overnight shifts only, including weekdays, weekends and public holidays.

The right candidate is a genuine night owl who thrives when the city is quiet, comfortable working autonomously and confident to make decisions on behalf of the management team.

Key responsibilities

• Act as Manager on Duty overnight, responsible for the hotel and all guest queries.
• Manage front office operations: late check‑ins, early departures, phone calls, reservations changes and guest requests.
• Conduct the full night audit process: reconcile and cross‑check daily revenue, roll the PMS, balance accounts and prepare accurate end‑of‑day and handover reports.
• Complete regular property walks, monitor CCTV and ensure the security and safety of guests, staff and hotel assets at all times.
• Take charge of any overnight incidents or emergencies, including; fire alarms, evacuations, first‑aid situations and other safety issues, in line with hotel procedures and legislation.
• Resolve guest concerns professionally and support Front Office, Housekeeping, F&B and Maintenance to ensure smooth day–night handover.
• Maintain accurate records, logs and incident reports, ensuring clear communication and handover to the day team across the hotel.
• Ensure adherence to brand standards, cash‑handling procedures, audit requirements and all relevant policies and regulations.

What we are looking for

• Previous experience as a Night Manager, Assistant Manager, Senior Night Auditor or Front Office Supervisor within a hotel environment.
• Demonstrated ability to work independently overnight, take ownership of the property and confidently make decisions under pressure.
• A genuine night owl, reliable for ongoing overnight shifts.
• Strong understanding of hotel operations and how departments interact.
• Excellent communication and guest service skills, with solid problem‑solving ability.
• Solid numerical and administrative skills, with experience in night auditing, data handling, reconciliations and reporting.

Qualifications and requirements

• Mandatory: Opera PMS experience, current RSA, current First Aid certificate, Full Australian working rights and availability across overnights, weekends and public holidays.
• Highly regarded: experience with Shiji/Infrasys and ARIEL, and a degree in Hospitality Management or other relevant field

What we offer

• Supportive team in a well‑located CBD hotel.
• Training and development opportunities within Ibis and the wider Accor network.
• Staff discounts on accommodation and food & beverage across more than 5,700 hotels worldwide in the Accor network.
• Salary $75,000-$80,000

Additional Information

Status: Full Time