Night Manager

TFE HOTELS; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Hotel & dining discounts

Global opportunities

Wellbeing resources

Flexible leave

Strong culture

Descripción de la vacante

TFE Hotels is seeking a Night Manager for the Adina Hotel Melbourne Southbank to lead the Front Office with a focus on delivering exceptional guest experiences and strong operational performance. You will manage overnight operations, coach front office team members, handle complex guest enquiries and service recovery, and ensure safety, compliance and consistency across the property.

This role requires visible leadership, calm decision-making and the ability to collaborate across departments to

Formación

• Experience leading Front Office, Reception or hotel operations.
• Strong guest service mindset with calm decision-making.
• Excellent communication and interpersonal skills.

Responsabilidades

• Lead Front Office team to deliver guest experiences and operational excellence.
• Coach and support Front Office team members on a daily basis.
• Resolve complex guest inquiries and service recovery situations.
• Monitor operations to ensure service standards and procedures are met.
• Collaborate across hotel departments for seamless operations.
• Oversee overnight operations and safety for guests and staff.
• Oversee overnight financial reconciliation and reporting.

Conocimientos

Guest service

Leadership

Front Office operations

Communication

Coaching

Conflict resolution

Team collaboration

Educación

Diploma or Degree in Hospitality Management

RSA certification

Leadership development qualifications

Herramientas

Hotel systems

Descripción del empleo

Night Manager - Adina Hotel Melbourne Southbank

About TFE Hotels

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

The Property

Located in the heart of Melbourne’s vibrant entertainment and arts precinct, the hotel is an architecturally striking landmark—recognised as the city’s first cross-laminated timber build—blending sustainability with contemporary design. With 220 spacious studios and one- and two-bedroom apartments.

About the Role

We are currently recruiting a welcoming and passionate hospitality professional to join our Reception team as a Night Manager at Adina Hotel Melbourne Southbank.

You’ll lead the Front Office function to deliver exceptional guest experiences while supporting strong people and operational performance.

Through visible leadership, calm decision-making and practical coaching, you’ll help the team resolve concerns, adapt to changing operational needs and maintain high standards of service.

Key Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
• Provide coaching, guidance and day-to-day support to Front Office team members.
• Resolve complex guest enquiries, complaints and service recovery situations professionally.
• Monitor Front Office operations to ensure service standards and operational procedures are consistently achieved.
• Build collaborative relationships across hotel departments to ensure seamless operations.
• Support workforce planning, rostering and team capability development.
• Maintain compliance with company policies, financial procedures, security requirements and workplace legislation.
• Coach team members in active listening, service recovery and personalised guest engagement.
• Use guest feedback and operational information to identify service patterns and improvement opportunities.
• Support the team through changing occupancy, guest and operational requirements.
• Lead overnight hotel operations and ensure the safety and security of guests, team members and the property.
• Oversee completion of overnight financial reconciliation, audit processes and operational reporting.
• Manage emergency situations and act as the senior operational leader outside standard business hours.

Skills & Experience

• Passion for delivering exceptional guest experiences and customer service.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm, organised and solution-focused in a fast-paced environment.
• Confidence using hotel systems and handling guest information responsibly.
• Ability to collaborate across departments and share information effectively.
• Strong attention to detail and organisational skills.
• Ability to build positive relationships with guests, colleagues and stakeholders.
• Demonstrated leadership experience within Front Office, Reception or hotel operations.
• Proven ability to coach, develop and motivate high-performing teams.
• Strong guest recovery and conflict resolution skills.
• Ability to manage operational priorities while delivering exceptional guest experiences.
• Experience analysing operational performance and implementing service improvements.
• Ability to coach service behaviours and provide constructive feedback.
• Confidence managing sensitive guest concerns and complex operational situations.

Qualifications, Certifications & Licenses

• Relevant qualification in Hospitality, Tourism or Business is advantageous.
• Current Responsible Service of Alcohol (RSA) certification (where required).
• Diploma or Degree in Hospitality Management, Hotel Management, Tourism or Business (preferred).
• Leadership or management development qualifications are advantageous.

The Benefits

At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

• Career Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.
• Hotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.
• Global Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.
• Everyday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.
• Wellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.
• Flexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.
• Strong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.