Front Office Receptionist

TFE Hotels Group; Melbourne; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Career growth & learning

Hotel & dining discounts

Global opportunities

Everyday savings

Wellbeing support

Flexibility & leave

Strong culture

Job summary

The Savoy Hotel on Little Collins, part of the TFE Hotels Group, is seeking a Front Office Receptionist to greet guests, manage check-ins, and support a seamless stay in the heart of Melbourne.

Join our Front Office team to deliver genuine hospitality, handle guest requests, and work with Housekeeping, Reservations and F&B to create memorable experiences. This role emphasizes guest satisfaction, accuracy, and a polished professional presence.

Qualifications

• Passion for delivering exceptional guest experiences.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm and organized in a fast-paced environment.
• Confident in using hotel systems and handling guest information responsibly.

Responsibilities

• Greet guests warmly and manage arrivals and departures.
• Handle check-in/check-out processes efficiently and accurately.
• Adapt communication to different guests and situations.
• Resolve routine requests and escalate complex matters as needed.
• Build guest relationships and anticipate needs for a memorable stay.
• Maintain accurate guest records and process payments per procedures.
• Collaborate across departments to ensure a seamless guest experience.
• Keep Front Office organized and welcoming.
• Follow policies, security, and safety procedures.
• Share guest information with Housekeeping, Reservations, F&B and Maintenance.
• Use guest feedback to identify opportunities to enhance the experience.
• Assist guests with arrivals, departures and concierge-style requests.
• Provide local recommendations and hotel information.

Skills

Guest service

Verbal communication

Written communication

Calm under pressure

Team collaboration

Hospitality systems

Attention to detail

Customer relationship

Multitasking

Education

Hospitality / Tourism / Business qualification

Tools

Hotel PMS

Job description

Front Office Receptionist - The Savoy Hotel on Little Collins

About TFE Hotels

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

The Property

The Savoy Hotel on Little Collins blends timeless elegance with rich Melbourne history. Built in 1866, its Art Deco character, contemporary design and sophisticated interiors create a distinctive stay in the heart of the Melbourne city.

About the Role

We are currently recruiting a welcoming and passionate hospitality professional to join our Reception team as a Front Office Receptionist at The Savoy Hotel on Little Collins.

You'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure.

Working as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.

Key Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality from arrival to departure.
• Complete guest check-in and check-out processes efficiently and accurately.
• Adapt your communication and service approach to different guests and situations.
• Use sound judgement to resolve routine guest requests and escalates complex or sensitive matters appropriately.
• Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
• Maintain accurate guest records and process payments in accordance with hotel procedures.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.
• Follow company policies, security procedures and workplace health and safety requirements.
• Share relevant guest information with Housekeeping, Reservations, Food & Beverage and Maintenance to support a seamless stay.
• Use guest feedback and observations to identify simple opportunities to improve the experience.
• Assist guests with arrivals, departures and concierge-style requests throughout their stay.
• Provide local recommendations and hotel information to enhance the guest experience.

Skills & Experience

• Passion for delivering exceptional guest experiences and customer service.
• Excellent verbal and written communication skills.
• Professional presentation and interpersonal skills.
• Ability to remain calm, organised and solution-focused in a fast-paced environment.
• Confidence using hotel systems and handling guest information responsibly.
• Ability to collaborate across departments and share information effectively.
• Strong attention to detail and organisational skills.
• Ability to build positive relationships with guests, colleagues and stakeholders.
• Previous experience in a customer service, hospitality or front office environment preferred.
• Confidence using computer systems and learning new technology.
• Experience with hotel Property Management Systems (PMS) is advantageous.
• Ability to manage multiple guest enquiries while maintaining exceptional service standards.

Qualifications, Certifications & Licenses

• Relevant qualification in Hospitality, Tourism or Business is advantageous.
• Current Responsible Service of Alcohol (RSA) certification (where required).
• Previous training or certification in customer service or hospitality is advantageous.
• Experience using a Hotel Property Management System (PMS) is preferred.

The Benefits

At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

• Career Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.
• Hotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.
• Global Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.
• Everyday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.
• Wellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.
• Flexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.
• Strong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.