Manager on Duty (Front Office)

Sheraton Grand Mirage Resort, Gold Coast; Gold Coast City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounted accommodation

M perks discounts

Birthday leave

Duty meals discount

Training programs

Onsite parking discount

Employee assistance program

Health cover discounts

Job summary

Marriott International is seeking a Manager on Duty for Sheraton Grand Mirage Resort, Gold Coast. You will lead a culture of five-star service, ensuring Associates anticipate guest needs and exceed expectations in a luxury resort setting.

In this hands-on leadership role you will demonstrate outstanding guest relations, strong financial acumen and an innovative leadership style, while rotating shifts including weekends and holidays.

Qualifications

• Minimum 3 years' experience in a similar role within a luxury hotel environment.
• A collaborative leadership style as part of the Front Office leadership team.
• A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests.
• Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues.
• An energetic approach to time management and managing competing priorities.
• Be solutions focused with a confident and proactive approach to conflict resolutions.
• The ability to remain calm under pressure and when responding to emergency situations.
• The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
• Experience with Opera PMS.

Responsibilities

• Lead a culture of five-star service and ensure Associates anticipate guest needs and exceed expectations.
• Manage daily operations as Manager on Duty in a luxury hotel environment.

Skills

Guest service excellence

Leadership

Communication skills

Time management

Conflict resolution

Calm under pressure

Emergency response

Tools

Opera PMS

Job description

Reporting to the Rooms Division Manager, this role is pivotal to the daily operation of the resort. As Manager on Duty, you will be responsible for leading a culture of five-star service, ensuring our Associates anticipate the needs of your guests and exceeds their expectations.

In this hands-on leadership role you will have outstanding guest relations, the ability to think on your feet, strong financial acumen and an innovative leadership style.

The Requirements

• Minimum 3 years' experience in a similar role within a luxury hotel environment
• A collaborative leadership style as part of the Front Office leadership team
• A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests
• Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues
• An energetic approach to time management and managing competing priorities
• Be solutions focused with a confident and proactive approach to conflict resolutions
• The ability to remain calm under pressure and when responding to emergency situations
• The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
• Experience with Opera PMS

• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!
• mPerks- amazing offers on retail discounts and benefits to Marriott Associates
• Birthday leave for your special day
• Discounted duty meals
• Access to world class training programs and strategic career development opportunities.
• Discounted onsite parking
• Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family - all fully-covered by us.
• Exclusive discounts on health cover, electronics, appliances and more!

The Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. Offering the most powerful portfolio in the industry, with 30 brands and 8,000 properties across 130 countries, the opportunities are global.

The Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, all in an absolute beachfront environment.

The Department

If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.