Guest Services Host — Theme Park Front Desk & VIP

Village Roadshow Ltd; Gold Coast City; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Unlimited theme park entry

Family passes

Discounts on food/bev, retail and动物体验

Employee benefits app with 65+ major 许

Team events and awards

Recognition programs

Wellbeing support and EAP

Internal training and growth

Job summary

Village Roadshow Ltd on the Gold Coast is seeking a Guest Services Host at Sea World, Main Beach. The role operates on a casual fixed-term basis until 25 January 2027, at a rate of $36.90 per hour.

You will greet guests, assist across reception and guest services, and help deliver memorable experiences from the moment guests arrive. You'll work on a 7-day rotating roster between 8:30am and 6:30pm, including weekends and school holidays, with training in First Aid and CPR and a strong focus on

Qualifications

• A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement
• Well-developed organizational skills and strong administrative skills
• Previous reception experience with communication systems and/or switchboard experience
• A positive, friendly and enthusiastic personality
• A professional attitude and exceptional level of customer service
• Proven conflict resolution and complaint handling skills
• Ability to use initiative to solve problems quickly and efficiently
• Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions

Responsibilities

• Answering telephone, email and face to face enquiries
• Assisting lost and found enquiries in accordance with set procedures
• Processing Animal Adventure bookings and ticket upgrades
• Conducting VIP escorts and park familiarizations
• Handling feedback or complaints and solving or following up in accordance with set procedure
• Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
• Responding and participating in emergency situations when required, in line with policy and procedures
• Providing thorough knowledge of all Village Roadshow Theme Parks properties

Skills

Provide First Aid & CPR

Organisational skills

Reception experience

Positive attitude

Professionalism

Conflict resolution

Initiative

Roster flexibility

Job description

Village Roadshow Ltd on the Gold Coast is seeking a Guest Services Host at Sea World, Main Beach. The role operates on a casual fixed-term basis until 25 January 2027, at a rate of $36.90 per hour.

You will greet guests, assist across reception and guest services, and help deliver memorable experiences from the moment guests arrive. You'll work on a 7-day rotating roster between 8:30am and 6:30pm, including weekends and school holidays, with training in First Aid and CPR and a strong focus on