Night Auditor

The Branksome Hotel & Residences; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

The Branksome Hotel & Residences in Mascot NSW is seeking a Full-time Night Auditor to support reservations, arrivals, and departures while ensuring overnight operations run smoothly.

You will handle night audit procedures, generate reports, respond to guest inquiries, maintain safety, greet guests, and assist with day shifts as needed; a strong customer service mindset and OSH compliance are essential.

Qualifications

• Must have strong computer literacy and front office experience.
• Proven administrative and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Commitment to delivering exceptional customer service.
• Work rights in Australia required.

Responsibilities

• Responsible for night auditor operations and procedures including completion of reports, accounts, and handovers.
• Respond to guests’ enquiries, requests, or feedback appropriately and in a timely fashion.
• Provide guests with information and guidance during the evening and overnight as required.
• Responsible for smooth running of the property overnight, including safety and security.
• Attend required training sessions, maintaining a high level of competency across all front office procedures and relevant systems.
• Deliver an exceptional welcome experience — greeting guests professionally at the desk and over the phone and via email
• Uphold brand standards and hotel policies at all times to maintain guest satisfaction and operational integrity.
• Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations and consistent guest service.
• Assist with day shifts coverage as required to support operational needs.

Skills

Computer literacy

Administrative skills

Problem solving

Customer service

Work rights in Australia

Resilience

Job description

The Branksome Hotel & Residences – Mascot NSW

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in TripAdvisorand Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently looking for exceptional individuals to join our team as Full-time Night Auditor.

The Night Auditor will assist in delivering exceptional guest experiences throughout their stay from reservations, arrivals and departures.

The role:

• Responsible for night auditor operations and procedures including completion of reports, accounts, and handovers.
• Respond to guests’ enquiries, requests, or feedback appropriately and in a timely fashion.
• Provide guests with information and guidance during the evening and overnight as required.
• Responsible for smooth running of the property overnight, including safety and security.
• Attend required training sessions, maintaining a high level of competency across all front office procedures and relevant systems.
• Deliver an exceptional welcome experience — greeting guests professionally at the desk and over the phone and via email
• Uphold brand standards and hotel policies at all times to maintain guest satisfaction and operational integrity.
• Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations and consistent guest service.
• Assist with day shifts coverage as required to support operational needs.

To be successful in this role you will have:

• Demonstrated success in a similar role with experience in front office reception and night audit work.
• High level of computer literacy
• Strong administrative and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Strong drive to deliver exceptional customer service
• Understanding of Work Health and Safety requirements and compliance including duty of care.
• Commitment to work on a rotating roster involving night shifts, overnights, weekends and public holidays.
• Work rights in Australia