Night Audit and Guest Experience Lead

Accor; Queensland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor is seeking a Guest Service Agent/Night Audit to warmly welcome guests from check-in through checkout and to oversee nightly audit procedures. The role combines frontline hospitality with financial oversight, ensuring accurate nightly reporting and guest account management.

The ideal candidate will excel at communication, teamwork, and multi-tasking under pressure, with a flexible schedule that includes nights, weekends, and public holidays. Experience at a hotel front desk is a plus.

Qualifications

• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams and working independently.
• Proven ability to multi task and thrive under pressure with strong organisational and time management skills.
• Proficiency in written and verbal communication.
• Previous experience in hotel front desk operations is a valuable asset.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Guest service excellence

Team collaboration

Multi-tasking under pressure

Written and verbal communication

Front desk operations

Flexible night shift

Job description

Accor is seeking a Guest Service Agent/Night Audit to warmly welcome guests from check-in through checkout and to oversee nightly audit procedures. The role combines frontline hospitality with financial oversight, ensuring accurate nightly reporting and guest account management.

The ideal candidate will excel at communication, teamwork, and multi-tasking under pressure, with a flexible schedule that includes nights, weekends, and public holidays. Experience at a hotel front desk is a plus.