Network & Telecommunications Technician

ECO Communications; Maroochydore; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Laptop provided

Mobile phone

Job summary

WholesaleComms is based in Maroochydore and seeks a skilled IT technician to install, configure and troubleshoot routers, switches, wireless networks and related equipment for business clients.

You will install and support business phone systems, diagnose faults, provide remote assistance, and maintain accurate customer records while delivering clear, professional technical advice. This is permanent, full-time work with a company vehicle, laptop and mobile phone provided.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Genuine interest in IT, networking and telecommunications.
• Good computer literacy and the ability to learn new systems quickly.
• Practical, hands-on approach with a willingness to learn.
• Excellent communication and customer service skills.
• Reliability, initiative and the ability to manage priorities.
• Ability to work independently and as part of a team.
• Experience or qualifications in IT, networking or telecommunications (highly regarded).
• Knowledge of computer networks, routers, switches and wireless equipment (highly regarded).

Responsibilities

• Installing, configuring and troubleshooting routers, switches, wireless networks and associated equipment.
• Installing and supporting business phone systems, including IP handsets and cloud‑based solutions.
• Diagnosing and resolving internet, network, Wi‑Fi and phone system faults.
• Attending customer premises for installations, service calls and equipment upgrades.
• Providing remote technical support and troubleshooting.
• Assisting with business internet and NBN service provisioning and fault resolution.
• Providing customer training and clear, professional technical advice.
• Maintaining accurate customer records and documenting technical work.
• Hands‑on training and opportunities to develop your technical skills.

Skills

Troubleshooting

IT networking

Customer service

Independent work

Teamwork

Learning quickly

Communication

Reliability

Networking gear knowledge

Tools

Routers

Switches

Wireless equipment

Job description

Key responsibilities

Installing, configuring and troubleshooting routers, switches, wireless networks and associated equipment.

Installing and supporting business phone systems, including IP handsets and cloud‑based solutions.

Diagnosing and resolving internet, network, Wi‑Fi and phone system faults.

Attending customer premises for installations, service calls and equipment upgrades.

Providing remote technical support and troubleshooting.

Assisting with business internet and NBN service provisioning and fault resolution.

Providing customer training and clear, professional technical advice.

Maintaining accurate customer records and documenting technical work.

About you

Strong troubleshooting and problem‑solving skills.

A genuine interest in IT, networking and telecommunications.

Good computer literacy and the ability to learn new systems quickly.

A practical, hands‑on approach with a willingness to learn.

Excellent communication and customer service skills.

Reliability, initiative and the ability to manage priorities.

Ability to work independently and as part of a team.

Experience or qualifications in IT, networking, telecommunications or a related technical field (highly regarded but not essential).

Practical knowledge of computer networks, routers, switches and wireless equipment (highly regarded but not essential).

About us

WholesaleComms is an established, independently owned business communications company based in Maroochydore. We provide business internet, networking, cloud‑based phone systems and telecommunications solutions to businesses across Australia. We're a close‑kitted, experienced team with a friendly, relaxed but professional working environment.

Permanent, full‑time employment based in Maroochydore.

Fully maintained company vehicle, laptop and mobile phone.

Competitive remuneration based on experience.

Friendly, experienced and supportive team.

A mix of onsite installations, fieldwork and office‑based technical support.

Hands‑on training and opportunities to develop your technical skills.

A stable, relaxed and professional working environment with plenty of variety.