Telecommunications Technician | ASX Listed Organisation

Business Telecom Australia Pty Ltd (NexGen); City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Laptop

Competitive salary

Job summary

Nexgen, a Melbourne-based ASX-listed organisation, seeks a Telecommunications Technician to install and maintain phone systems for SMEs. The role supports ongoing operations and high-quality client service.

Responsibilities include system installation, testing, CCTV servicing (training provided), and regional travel with occasional overnight stays. Training will be provided to keep up with Voice/UC technologies.

Qualifications

• Experience with CISCO, AVAYA, NEC, or Panasonic telephone systems preferred.
• Knowledge of networking and IP-based systems.
• Understanding of SIP trunks/SIP environments.
• Strong communication and customer-service skills.
• Team-oriented with cross-functional collaboration.
• Licences: security and cabling where applicable.

Responsibilities

• Install, configure, maintain and test phone systems for clients.
• Provide education on effective use of new phone systems.
• Service CCTV systems (training provided).
• Travel to Melbourne and surrounding areas, with occasional overnight stays.
• Collaborate with Operations and vendor teams to resolve issues.
• Participate in training to stay current with Voice/UC technologies.

Skills

Cisco phone systems

Avaya phone systems

NEC phone systems

Panasonic phone systems

IP networking

SIP trunks

Customer service

Team collaboration

Clear communication

Security licence

Cabling licence

Job description

Telecommunications Technician | ASX Listed Organisation

We are seeking a skilled Telecommunications Technician to join our growing ASX listed organisation in Melbourne CBD.

This permanent, full-time role is essential for maintaining and installation of phone systems for small to medium businesses.

The successful candidate will play a crucial role in supporting our operations and delivering high-quality service to our clients.This is a rare opportunity!

The Company

Nexgen is an industry leader with innovative technology and quality customer service. Part of Aussie Broadband, our company Values, we aim to inspire our people to create a positive and rewarding culture.

Due to growth, we are looking at expanding our successful technicians’ team. We develop tailored solutions for business owners to help reduce company cost and increase business productivity through the Telecommunications space.

We sell the latest in hardware and Cloud technology from leading suppliers such as Cisco.

You will have the opportunity to further enhance your skills by working with the latest Cloud technologies such as Cisco Webex.

Responsibilities:

• Reporting to the Technician Services Manager, your key responsibilities will include:
• Installing, configuring, maintain and testing phone systems for our clients.
• Providing education and instruction on the effective use of new phone systems.
• Servicing of CCTV systems (training to be provided).
• Servicing Melbourne and surrounding areas.
• Working closely and collaboratively with our Operations team.
• Work with our major vendors to resolve complex technical issues.
• Learn new products and services and complete training courses to keep up with the latest emerging Voice and UC technologies.
• Ability to drive out into regional suburbs from time-to-time – including staying overnight when required.

Skills and Experience:

• Previous experience with CISCO, AVAYA, NEC, or Panasonic telephone systems preferred - will consider other systems.
• Knowledge of networking.
• Knowledge of IP Systems and SIP trunks/SIP environments.
• Ability to communicate clearly and effectively particularly with non-technical clients.
• A warm yet professional phone manner with a genuine customer service focus.
• Works collaboratively in a team environment.
• Outstanding interpersonal skills at all levels of business.
• Be rigorous in daily maintenance tasks.
• Security licence
• Cabling licence.
• Comprehensive training to ensure you are given the right tools for success.
• Fully maintained company vehicle, mobile phone, laptop, consumables, and a competitive salary.
• We will ensure you have access to coaching and mentoring for personal development and as well as additional technical training as required.
• We pride ourselves in having a fun and dynamic culture and want our people to be a part of our growing success.
• Competitive package and supportive environment!