Network Operator (Traffic Control Room)

Transurban Group; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

16 weeks parental leave

Learning and development opportunities

Health and wellbeing support

Social activities

Job summary

Transurban Group is seeking a Network Operator for a 12-month fixed-term contract based in Brisbane. You will monitor traffic flows using ITS, CCTV, and road management platforms and coordinate with emergency services to manage incidents.

The role requires a proactive, calm approach, ability to work a 24/7 shift roster, and experience in a monitoring centre or traffic control environment. Training and development opportunities are provided.

Qualifications

• Experience in a monitoring centre, control room, or operational environment.
• Experience with traffic management systems or ITS platforms.
• Ability to write clear reports and maintain incident records.

Responsibilities

• Operate ITS including CCTV and road management platforms to ensure safe traffic flow.
• Coordinate with emergency services, field crews and internal teams during incidents.
• Develop incident management and traffic management plans to minimise disruption and maintain safety.
• Monitor tunnel environmental systems and key plant systems to maintain safe operations.
• Provide real-time updates to stakeholders and media as required.
• Work across multiple assets to meet business requirements.

Skills

Monitoring centre experience

Traffic management systems

Tech-savvy

Written reports

24/7 shift roster

First Aid

Tools

OMCS

IOMCS

ITS platforms

CCTV

Job description

About the role

We're seeking a Network Operator (Traffic Control Room) on a Fixed-term contract to work in our busy control room to redirect traffic flow, coordinate response teams, and relay critical info to keep our roads safe, all while remaining naturally composed and alert at all times.

You'll join an innovative team, who tirelessly monitor the flow of the traffic with an eagle eye and respond with lightning speed in the event of incidents, both big and small.

As our Network Operator, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

12 months Fixed-term position, based in Clarence Road (QLD)

Day-to-day, you will:

• Operate intelligent transport systems (ITS), including CCTV, AID, and road management platforms, to ensure safe and efficient traffic flow across open roads and tunnels
• Coordinate with emergency services, field crews, and internal teams to manage incidents such as breakdowns, accidents, and hazards-minimising disruption and ensuring public safety
• Incident Management and Traffic Management plans will become second nature to you, you will create these with ease to ensure our roads run more efficiently and safely when things don't go to plan
• Monitor and manage tunnel environmental systems (air quality, water levels) and operate key plant systems (including ventilation, drainage, and fire panels) to maintain safe infrastructure
• Your curious mind will drive you to think bigger, and find new ways to improve our processes, traffic management, and make recommendations
• Provide accurate, real-time updates to stakeholders, media, and the public using digital platforms and variable message signs-ensuring transparency and informed travel decisions
• Understand the importance of rigorous knowledge of traffic management policies, practices and procedures, including operational systems
• Must be able to work across multiple assets as needed to meet business requirements

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Experience in a monitoring centre, control room, or operational environment-ideally with exposure to traffic control, emergency response, or incident management
• Tech-savvy and systems-focused-experience with (or a strong interest in learning) traffic management systems, OMCS, IOMCS, or ITS platforms is highly advantageous
• Driven, resilient and efficient, showing confidence and professionalism, no matter how challenging the situation is
• A current First Aid Certificate and OH&S Induction White Card are highly regarded (or a willingness to obtain them)
• Organised, efficient and decisive in in prioritising the tasks that count, all while juggling multiple tasks
• Experienced in writing reports and you know which important details to include so the operation runs smoothly
• Willingness and capability to work a 24/7 rotating shift roster (which includes nights, weekends, and public holidays)

If you meet some of these requirements, but not all, we encourage you to submit your application.

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes.

Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road.

Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient.

With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

With a career at Transurban, you'll enjoy a range of benefits, including:

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Social activities and groups

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.