Network Operator (Traffic Control)

Transurban Group; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Parental leave (16 weeks)

Learning and development opportunities

Health and wellbeing support

Volunteer days

Job summary

Transurban is seeking a Network Operator (Traffic Control) to monitor busy control rooms, redirect traffic flow and coordinate response teams to keep roads safe. You'll work with ITS systems, CCTV and road management platforms, providing real-time updates and insights during incidents.

The role suits a curious, analytical professional with experience in monitoring centres or control rooms, capable of working across shifts, and contributing to process improvements and safer city roads.

Qualifications

• Experience in a monitoring centre or control room.
• Analytical and computer-literate, with interest in new technology.
• Able to stay calm and professional during challenging incidents.
• Experience writing reports and providing timely updates.

Responsibilities

• Operate ITS, including CCTV, AID and road management platforms, to ensure safe traffic flow.
• Coordinate with emergency services, field crews and internal teams during incidents.
• Develop and implement traffic management plans to minimise disruption.
• Provide accurate real-time updates to stakeholders, media and the public.
• Understand traffic management policies, practices and operational systems.
• Work across multiple assets as required to meet business needs.

Skills

Traffic control

Incident management

Monitoring centre experience

Emergency response

Report writing

Communication

Tools

CCTV

AID

ITS platforms

Job description

About the role

We're seeking a Network Operator (Traffic Control) to work in our busy control room to redirect traffic flow, coordinate response teams, and relay critical info to keep our roads safe, all while remaining naturally composed and alert at all times.

You'll join an innovative team, who tirelessly monitor the flow of the traffic with an eagle eye and respond with lightning speed in the event of incidents, both big and small.

As our Network Operator, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

• Operate intelligent transport systems (ITS), including CCTV, AID, and road management platforms, to ensure safe and efficient traffic flow across open roads and tunnels
• Coordinate with emergency services, field crews, and internal teams to manage incidents such as breakdowns, accidents, and hazards-minimising disruption and ensuring public safety
• Incident Management and Traffic Management plans will become second nature to you, you will create these with ease to ensure our roads run more efficiently and safely when things don't go to plan
• Your curious mind will drive you to think bigger, and find new ways to improve our processes, traffic management, and make recommendations
• Provide accurate, real-time updates to stakeholders, media, and the public using digital platforms and variable message signs-ensuring transparency and informed travel decisions
• Understand the importance of rigorous knowledge of traffic management policies, practices and procedures, including operational systems
• Must be able to work across multiple assets as needed to meet business requirements

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Experience in a monitoring centre, control room, or operational environment-ideally with exposure to traffic control, emergency response, or incident management
• Computer smart and analytical, you're fascinated with new technology and systems - you like to jump in the deep end
• Driven, resilient and efficient, showing confidence and professionalism no matter how challenging the situation is
• Organised, efficient and decisive in in prioritising the tasks that count, all while juggling multiple tasks
• Experienced in writing reports and you know which important details to include so the operation runs smoothly
• If shift work's your thing, you've done it before and you like it - our roads are open 24/7

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real-world outcomes.

Every day, we step into our customers' shoes to understand what creates the most value for them on and off the road.

Through smart technology and continuous innovation, we're redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient.

With us, you'll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to "Be the link between people, places and progress".

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Ready to take on your next challenge?