Network Operator (Traffic Control Room)

18800 Queensland Motorways Management Pty. Ltd.; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Transurban is seeking a Network Operator for our Traffic Control Room in Brisbane on a 12‑month fixed‑term contract. You will monitor ITS, CCTV, and road systems, coordinate with emergency services and internal teams, and implement traffic management plans to keep roads safe and efficient.

You will manage tunnel environments, provide real‑time updates to stakeholders, and contribute to process improvements.

Qualifications

• Experience in a monitoring centre or control room environment.
• Interest or experience with traffic management systems (OMCS/IOMCS/ITS).
• Ability to stay calm and professional under pressure.
• Current First Aid Certificate and OH&S White Card encouraged.
• Experience writing operational reports.
• Willingness to work a 24/7 rotating shift roster.

Responsibilities

• Operate ITS, CCTV, AID and road management platforms to maintain safe traffic flow.
• Coordinate with emergency services, field crews and internal teams during incidents.
• Develop and follow traffic management plans to improve efficiency and safety.
• Monitor tunnel environments (air quality, water levels) and manage plant systems (ventilation, drainage, fire panels).
• Provide real‑time updates to stakeholders, media and the public via digital platforms and VMS.
• Understand traffic management policies and procedures and apply them across assets.
• Be able to work across multiple assets to meet business needs.

Skills

Monitoring centre experience

Traffic management systems

Tech‑savvy

Willingness to learn ITS platforms

Resilience under pressure

First Aid certificate

OH&S Induction/White Card

Report writing

Shift work (24/7 roster)

Tools

OMCS

IOMCS

ITS platforms

Job description

About the role

We’re seeking a Network Operator (Traffic Control Room) on a Fixed-term contract to work in our busy control room to redirect traffic flow, coordinate response teams, and relay critical info to keep our roads safe, all while remaining naturally composed and alert at all times. You’ll join an innovative team, who tirelessly monitor the flow of the traffic with an eagle eye and respond with lightning speed in the event of incidents, both big and small. As our Network Operator, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

12 months Fixed-term position, based in Clarence Road (QLD)

Day-to-day, you will:

• Operate intelligent transport systems (ITS), including CCTV, AID, and road management platforms, to ensure safe and efficient traffic flow across open roads and tunnels
• Coordinate with emergency services, field crews, and internal teams to manage incidents such as breakdowns, accidents, and hazards—minimising disruption and ensuring public safety
• Incident Management and Traffic Management plans will become second nature to you, you will create these with ease to ensure our roads run more efficiently and safely when things don’t go to plan
• Monitor and manage tunnel environmental systems (air quality, water levels) and operate key plant systems (including ventilation, drainage, and fire panels) to maintain safe infrastructure
• Your curious mind will drive you to think bigger, and find new ways to improve our processes, traffic management, and make recommendations
• Provide accurate, real‑time updates to stakeholders, media, and the public using digital platforms and variable message signs—ensuring transparency and informed travel decisions
• Understand the importance of rigorous knowledge of traffic management policies, practices and procedures, including operational systems
• Must be able to work across multiple assets as needed to meet business requirements

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Experience in a monitoring centre, control room, or operational environment—ideally with exposure to traffic control, emergency response, or incident management
• Tech‑savvy and systems‑focused—experience with (or a strong interest in learning) traffic management systems, OMCS, IOMCS, or ITS platforms is highly advantageous
• Driven, resilient and efficient, showing confidence and professionalism, no matter how challenging the situation is
• A current First Aid Certificate and OH&S Induction White Card are highly regarded (or a willingness to obtain them)
• Organised, efficient and decisive in prioritising the tasks that count, all while juggling multiple tasks
• Experienced in writing reports and you know which important details to include so the operation runs smoothly
• Willingness and capability to work a 24/7 rotating shift roster (which includes nights, weekends, and public holidays)

If you meet some of these requirements, but not all, we encourage you to submit your application.

About Transurban

At Transurban, we show up with an open mind and a focus on what matters. Here, your work shapes real‑world outcomes. Every day, we step into our customers’ shoes to understand what creates the most value for them on and off the road. Through smart technology and continuous innovation, we’re redefining how roads and infrastructure connect communities, and make our cities safer, easier, and more efficient. With us, you’ll learn, grow, and broaden your skills through purposeful work. And together we are guided by our purpose to “Be the link between people, places and progress”. With a career at Transurban, you’ll enjoy a range of benefits, including:

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more

Social activities and groups

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio‑economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Job Type: Fixed Term (Fixed Term) Closing Date: 03-Dec-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location: Brisbane CBD & Inner Suburbs Brisbane QLD

Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.