Network Operations Officer

CSL Limited; City of Melbourne; Sur place; AUD 70 000 - 100 000; Plein temps

Résumé du poste

Ventia is seeking a Network Operations Officer to join its VOC team in Cremorne, VIC. You will monitor, support, and maintain critical communications infrastructure across cellular, optical, satellite, radio, transmission and embedded systems, acting as the first point of contact for operational support.

This role operates on a 24/7 rotating roster, including nights, weekends and public holidays. You will log and track incidents with ITSM tools, perform first‑level troubleshooting, escalate

Qualifications

• Experience in Help Desk, Service Desk, NOC or similar technical support.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and stakeholders.
• Work effectively under pressure.
• Customer-focused with strong relationship-building.
• Independent with minimal supervision and proactive.

Responsabilités

• Monitor network systems and services to identify faults and service disruptions.
• Act as the primary contact for incidents and service requests.
• Log, track, and manage incidents using ITSM tools.
• Perform first-level troubleshooting and technical issue resolution.
• Escalate unresolved incidents to specialist technical teams within SLAs.
• Coordinate incidents through to resolution, informing stakeholders.
• Support major incident response and service restoration activities.
• Deliver outstanding customer service while maintaining operational excellence.

Connaissances

Troubleshooting

Customer service

Communication

Multitasking

Work under pressure

Independence

Proactivity

Description du poste

Find your further at Ventia with this internal opportunity.

Ventia is seeking a customer-focused and technically capable Network Operations Officer to join our high-performing Ventia Operations Centre (VOC) team in Cremorne, VIC.

As the first point of contact for operational support, you'll play a vital role in monitoring, supporting, and maintaining critical communications infrastructure across a diverse range of technologies including cellular, optical, satellite, radio, transmission, and embedded systems. If you enjoy solving problems, working with technology, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.

***Please note: This role operates on a 24/7 rotating roster, including nights, weekends, and public holidays***

What You'll Be Doing

As a Network Operations Officer, you will:

• Monitor network systems and services to identify faults and service disruptions
• Act as the primary point of contact for incidents and service requests
• Log, track, and manage incidents using IT Service Management (ITSM) tools
• Perform first-level troubleshooting and technical issue resolution
• Escalate unresolved incidents to specialist technical teams within agreed service levels
• Coordinate incidents through to resolution, ensuring stakeholders remain informed
• Support major incident response and service restoration activities
• Deliver outstanding customer service while maintaining operational excellence

About You

To be successful in this role, you'll bring:

• Experience in a Help Desk, Service Desk, Network Operations Centre (NOC), Telecommunications Operations Centre, or similar technical support environment
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• The ability to manage multiple priorities – such as incidents, managing workloads and coordinating with multiple stakeholders
• Work effectively under pressure
• A strong customer service focus with the ability to build positive working relationships
• The capability to work independently with minimal supervision
• A proactive, resilient, and adaptable approach to work

What's On Offer

At Ventia, we invest in our people and provide opportunities to grow your career while working on nationally significant infrastructure.

• Competitive remuneration package
• Health Insurance benefits
• Exposure to diverse telecommunications and networking technologies
• Ongoing training and professional development opportunities
• A collaborative and supportive team environment

The opportunity to contribute to critical communication services that communities and businesses rely on every day

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential. Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.