Network Management Officer

CSL Limited; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time position

Based at Cremorne Operations Centre

Career development opportunities

Collaborative team environment

Fast-paced, varied workdays

Job summary

Ventia invites applications for a Network Management Officer to lead the Alarm Monitoring team within the Victorian Intelligent Transport Systems Contracts Operations Centre. You will oversee shift operations, coordinate handovers and monitor SCATS/STREAMS/NMS platforms to manage incidents and faults.

You will act as the escalation point, ensure contractual response times, and support continuous improvement while coaching Officers and delivering operational reports.

Qualifications

• Experience in control room, operations centre or alarm monitoring environment.
• Experience leading or supervising teams within a shift-based setting.
• Strong incident management experience coordinating high-priority events.

Responsibilities

• Lead day-to-day operation of the Alarm Monitoring team during shifts.
• Coordinate shift handovers, briefings and workload across the Operations Centre.
• Oversee monitoring of SCATS, STREAMS, NMS and related platforms.
• Manage escalated incidents and coordinate responses to major events.
• Act as primary escalation point and liaise with DTP and TOC.
• Monitor fault prioritisation, classification and jeopardy management.
• Review alarm handling, fault records and incident logs for accuracy.
• Monitor SLA and KPI performance and support improvement initiatives.
• Provide coaching and operational support to Alarm Monitoring Officers.
• Prepare operational reports and support contract compliance and audits.

Skills

Leadership

Incident management

Decision making under pressure

Analytical thinking

Communication skills

Tools

SCATS

STREAMS

NMS

Maximo

MMIS

Job description

Ready to take the next step in your career?

Ventia delivers critical transport infrastructure services across Australia and New Zealand. Through the management and maintenance of Traffic Signals, Intelligent Transport Systems (ITS), Communications Infrastructure, Street Lighting and associated transport technology assets, Ventia supports the safe and efficient operation of transport networks.

The Victorian Intelligent Transport Systems Contracts (VIMC) require the delivery of 24/7 monitoring, incident management, fault coordination, dispatch and operational reporting services to support contractual performance obligations and network availability.

The Operations Centre performs a critical role in monitoring asset performance, coordinating fault response activities, managing incidents and ensuring compliance with contractual response and restoration timeframes.

About the role

The Network Management Officer provides shift leadership and operational oversight of the Alarm Monitoring function within the Victorian Intelligent Transport Systems Contracts (VIMC) Operations Centre.

As the primary escalation point during rostered shifts, you will be responsible for managing escalated incidents, fault prioritisation, contractual response compliance, jeopardy management and operational decision making. You will lead and support Alarm Monitoring Officers while ensuring network faults and incidents are effectively monitored, classified, recorded and coordinated.

This role plays a key part in maintaining operational performance, stakeholder communications, quality assurance and continuous improvement across a 24/7 operational environment.

Role responsibilities

• Lead the day-to-day operation of the Alarm Monitoring team during allocated shifts.
• Coordinate shift handovers, operational briefings and workload allocation across the Operations Centre.
• Oversee monitoring of SCATS, STREAMS, NMS and associated monitoring platforms.
• Manage escalated incidents and coordinate responses to major network events and emergencies.
• Act as the primary operational escalation point and liaise with key stakeholders including DTP and TOC.
• Monitor fault prioritisation, classification and jeopardy management activities to ensure contractual response and restoration timeframes are met.
• Review alarm handling, fault records and incident logs to ensure accuracy, quality and compliance.
• Monitor SLA and KPI performance, identify risks and support continuous improvement initiatives.
• Provide coaching, mentoring and operational support to Alarm Monitoring Officers.
• Prepare operational reports and support contract compliance, audit and performance reporting activities.

About you

• Experience working in a control room, operations centre or alarm monitoring environment.
• Previous experience leading or supervising teams within a shift-based operational setting.
• Strong incident management experience, including coordination of high-priority or complex operational events.
• Ability to make sound decisions under pressure and effectively manage competing priorities.
• Strong analytical, problem-solving and critical thinking skills.
• Excellent verbal and written communication skills with the ability to engage a broad range of stakeholders.
• Experience with SCATS, STREAMS, Network Management Systems, Maximo, MMIS or similar operational platforms is highly regarded.
• Understanding of KPI, SLA and contractual performance requirements.
• Commitment to safety, continuous improvement and operational excellence.
• Availability to work a 24/7 rotating roster including days, afternoons, nights, weekends and public holidays.

What's on offer

• Permanent full-time position
• Based at our Cremorne Operations Centre
• Be part of a team responsible for supporting Victoria's critical transport infrastructure network
• Career development opportunities within a growing and essential services business
• Collaborative and supportive team environment
• Opportunity to work in a fast-paced operational setting where no two days are the same

About VentiaAs a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential. Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

Position Reference Number:168662 #VIMCjobs