Network Operations Manager

Peoplebank; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary package

Lead engineering team

Influence strategic service delivery

Job summary

Peoplebank is seeking an experienced leader to run a 24x7 Network Operations Centre within a highly secure environment in Sydney. You will guide an established engineering team, influence automation and observability, and drive service excellence to deliver strong customer outcomes.

In this senior role, you will champion operational improvements, shape the NOC's future, and collaborate with Engineering, Security, Architecture, and Delivery teams to lift performance and reliability across

Qualifications

• Experience leading Network Operations, Service Operations, Managed Services, or Technical Support environments.
• Proven success managing teams within a 24x7 operational support model.
• Strong understanding of ITIL-based service management practices.
• Demonstrated experience managing major incidents and high-pressure operational situations.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and mentor Tier 1 Network Engineers and operational support teams.
• Act as the senior escalation point for major incidents and service disruptions.
• Drive excellence across Incident, Problem, Change, Request, and Event Management practices.
• Improve proactive monitoring, service assurance, and operational performance.
• Manage workforce planning, resource allocation, reporting, and metrics.
• Partner with Engineering, Security, Architecture, and Delivery teams for customer outcomes.

Skills

Network operations leadership

ITIL service management

Major incidents management

Stakeholder management

Team leadership

NV1 security clearance

Job description

• Lead a 24x7 Network Operations Centre supporting business‑critical services
• Permanent leadership opportunity with strong career growth and long‑term impact
• Australian Citizenship and active NV1 Security Clearance required

• Lead a 24x7 Network Operations Centre supporting business‑critical services
• Permanent leadership opportunity with strong career growth and long‑term impact
• Australian Citizenship and active NV1 Security Clearance required

What's on Offer

This is an outstanding opportunity for an experienced operations leader to take ownership of a critical Network Operations Centre within a highly secure and technically complex environment. You'll lead an established team, influence the future direction of the service, and play a key role in modernising operational capabilities through automation, improved observability, and service excellence initiatives.
Working alongside senior technology leaders, you'll have genuine scope to shape operational strategy, uplift team capability, and deliver meaningful improvements across service performance and customer outcomes.

Benefits

• Competitive salary package and long‑term career opportunities
• Lead an established and highly capable engineering team
• Influence operational strategy, tooling, and service delivery frameworks

The Opportunity

This is far more than a traditional operations management role. As the leader of a 24x7 Network Operations Centre, you'll be responsible for driving operational excellence across a complex managed services environment while leading engineers through critical incidents, improving service delivery outcomes, and developing team capability. You'll play a key role in shaping how the NOC evolves by championing automation, observability, and continuous improvement initiatives.
Key focus areas include:

• Leading and mentoring Tier 1 Network Engineers and operational support teams
• Acting as the senior escalation point for major incidents and service disruptions
• Driving excellence across Incident, Problem, Change, Request, and Event Management practices
• Improving proactive monitoring, service assurance, and operational performance
• Managing workforce planning, resource allocation, reporting, and operational metrics
• Partnering closely with Engineering, Security, Architecture, and Delivery teams to achieve successful customer outcomes

The Organisation & Culture

Our client is a large national technology organisation operating within a highly secure and complex environment. The business is investing heavily in operational maturity, service reliability, and next-generation operational capabilities, creating an exciting opportunity for a leader who enjoys driving meaningful change.
The culture is collaborative, accountable, and customer‑focused, with a strong emphasis on continuous improvement, innovation, and professional development. Leaders are empowered to influence outcomes, challenge existing practices, and contribute to the future direction of the organisation.
Skills & ExperienceTo be successful, you will bring:

• Experience leading Network Operations, Service Operations, Managed Services, or Technical Support environments
• Proven success managing teams within a 24x7 operational support model
• Strong understanding of ITIL-based service management practices
• Demonstrated experience managing major incidents and high‑pressure operational situations
• Strong knowledge of Incident, Problem, Change, Request, and Service Management disciplines
• Experience with enterprise network technologies including routing, switching, security, and monitoring platforms
• Expertise in workforce planning, operational reporting, resource management, and performance metrics
• A track record of delivering operational improvements, automation initiatives, and service transformation programs
• Excellent stakeholder management and communication skills
• Strong coaching, mentoring, and people leadership capability
• Active NV1 Security Clearance (essential)
• ITIL Certification highly regarded

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.