Network Engineer – Managed Services Support

Citrus Solutions Pty Ltd.; Australia; Remote; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Fixed-term contract

Potential for permanent transition

Competitive salary

Exposure to MSP environment

Job summary

Citrus Solutions Pty Ltd. is seeking a Network Engineer – Managed Services Support to join our team on an initial 6-month fixed-term contract with potential to transition to a permanent role based on performance.

The role focuses on providing Level 2/3 operational support for enterprise networks within a managed services environment. The ideal candidate will troubleshoot complex incidents, manage changes, and contribute to service stability, documentation, and continuous improvement.

Qualifications

• Minimum 5 years’ experience supporting medium to large enterprise environments.
• Experience with enterprise networking technologies including switching, routing and wireless.
• Knowledge of ITIL-aligned managed services is preferred.

Responsibilities

• Provide Level 2/3 operational support for enterprise network environments within managed services.
• Support and maintain LAN, WAN, and wireless infrastructure to ensure availability, performance, and stability.
• Troubleshoot and resolve complex network, wireless, and security incidents, including root cause analysis.
• Monitor network health and performance using monitoring tools and respond to incidents.
• Produce and maintain run books, incident reports, and post‑incident reviews.

Skills

Network troubleshooting

Incident management

ITIL practices

Documentation

On-call support

Tools

Cisco DNA Center

PRTG

Firewall management

Job description

Network Engineer – Managed Services Support

About Us

Citrus Solutions is a dynamic, forward-thinking technology provider specialising in enterprise networking, security, and wireless solutions. We help businesses across Australia modernise their infrastructure through intelligent, scalable, and secure network architectures.

As we continue to grow, we are seeking an experiencedNetwork Engineer – Managed Services Support to join our team on an initial6-month fixed-term contract, with strong potential to transition into a permanent role based on performance and team fit.

Role Overview

This role is suited to a hands‑on engineer with a strong operational mindset, experienced in supporting business‑critical infrastructure, responding to incidents, managing change, and contributing to service stability and continuous improvement within a managed services environment.

Key Responsibilities

• Provide Level 2/3 operational support for enterprise network environments within managed services
• Support and maintain LAN, WAN, and wireless infrastructure to ensure availability, performance, and stability
• Troubleshoot and resolve complex network, wireless, and security incidents, including root cause analysis and ongoing problem management
• Support core and accesss witching, routing, and campus networks across multi-site environments
• Operate and support enterprise wireless networks, diagnosing performance, coverage, and interference issues in live environments
• Monitor network health and performance using monitoring and alerting tools, proactively identifying and responding to incidents
• Perform operational support for network security platforms, including firewall rule changes and policy updates
• Assist with security operations, including firewall troubleshooting and change activities
• Execute incident, change, and problem management processes aligned with ITIL and managed services frameworks
• Participate in after‑hours, on‑call support for critical incidents as part of a roster
• Produce and maintain clear operational documentation, including run books, knowledge articles, incident reports, and post‑incident reviews
• Work within defined SLAs, KPIs, and support processes to meet customer and service obligations
• Collaborate with project and engineering teams during transition from project delivery to BAU support

Candidate Profile

• Minimum 5 years’ experience supporting medium to large enterprise environments, ideally within a managed services or operations role
• Strong experience supporting enterprise networking technologies, including:
  • Core and access switching
  • LAN/WAN routing
  • Campus and multi‑site network environments
• Experience with Cisco DNA Center (DNAC) or similar network onboarding and automation tools would be highly desirable.
• Solid understanding of enterprise wireless networking, including performance and fault diagnosis
• Hands‑on experience with network monitoring and alerting tools, such as:
  • PRTG
• Strong trouble shooting capability across network, wireless, and security domains
• Experience working within ITIL‑aligned managed services frameworks
• Willingness to participate in after‑hours support for critical incidents, as part of a roster
• Excellent written and verbal communication skills, with the ability to clearly document incidents, changes, and resolutions

Desirable Certifications and Experience

• Wireless certifications such as CWNA, CWDP, or CWAP
• Palo Alto certifications (e.g. PCCET, PCNSE)
• Juniper certifications (e.g. JNCIA, JNCIS)
• Cisco ISE/ Network Access Control (NAC) experience, including exposure to policy enforcement and wired/wireless integration
• Palo Alto firewall experience (policy changes, troubleshooting, operational support)
• Exposure to Juniper switching and/or routing
• Experience supporting business‑critical or highly available environments
• Experience working within MSP or outsourced services models

What We Offer

• Competitive salary package of $100,000 per annum
• Initial 6-month fixed-term contract with potential for permanent transition
• Opportunity to work within a managed services environment supporting enterprise clients
• Exposure to diverse networking, wireless, and security technologies
• Collaborative and high-performance operations team
• Strong focus on service delivery, stability, and continuous improvement

What We’re Looking For

• A support‑focused engineer with strong ownership and accountability
• Strong attention to detail, documentation quality, and service outcomes
• A proactive mindset focused on stability, reliability, and continuous improvement

Please note: Only applicants with valid Australian working rights will be considered for this role.