Network and UC Manager (IT)

Serco; City Of Melville; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

PD & Certification support

Cutting‑edge technology

Leadership development programs

Development pathways

Job summary

Serco in Perth is seeking a Network and Unified Communications Manager to lead the design, implementation, and optimization of Fiona Stanley Hospital's wired, wireless, and voice networks.

You will combine strategic planning with hands-on technical leadership, driving secure, scalable networking across cloud and on‑premise environments, while partnering with ICT and clinical stakeholders to deliver reliable connectivity.

Qualifications

• Bachelor's degree in computer science, Information Technology, or equivalent experience.
• Current CCNP certification (Enterprise, Collaboration, Data Centre or Wireless).
• Deep expertise in routing, switching, wireless, and voice technologies, including Cisco CUCM.
• Strong understanding of cloud networking (Azure, AWS) and hybrid environments.
• Advanced knowledge of network automation tools (Python, Ansible, Terraform).
• Proven ability to lead, mentor, and develop technical teams.
• Excellent communication skills with the ability to translate technical insights into business value.
• ITIL Foundation and/or CCIE certifications (desirable).
• Experience in a healthcare or critical service environment (preferred).

Responsibilities

• Lead the planning, design, and management of network and unified communications infrastructure.
• Drive innovation through scalable, secure, and future-ready networking solutions.
• Embed cybersecurity and zero-trust principles across all network layers.
• Manage and develop a high-performing team of network engineers and specialists.
• Oversee capacity planning, monitoring, and performance optimization; partner with vendors and internal teams.
• Guide network automation and adoption of SD-WAN and SASE technologies.
• Ensure network resilience through business continuity and disaster recovery planning.

Skills

Leadership

Communication

Strategic planning

Stakeholder engagement

Mentoring

Team leadership

Education

Bachelor's degree in CS/IT or equivalent

Tools

Azure

AWS

Cisco CUCM

Python

Ansible

Terraform

Job description

• Location: Fiona Stanley Hospital, Murdoch, Perth.
• Fulltime Permanent Opportunity; Hybrid role.
• A rare opportunity to work across Network, Cloud, Cyber, and Unified Comms.
• Ideal for a confident leader who can handle people issues with professionalism and empathy.

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

Benefits

• Professional development and certification support
• Opportunities to innovate with cutting‑edge technology
• Access structured development pathways, leadership programs, and training opportunities.
• A role where your leadership shapes the future of healthcare technology
• Leadership that values trust, care, innovation, and pride

Make an impact at Serco

As the Network and Unified Communications (UC) Manager at Fiona Stanley Hospital, you’ll lead the design, implementation, and optimization of one of the most advanced healthcare network environments in Australia. Your expertise will ensure the hospital’s wired, wireless, and voice networks perform reliably, securely, and efficiently supporting thousands of staff, clinicians, and patients every day.

You’ll combine strategic planning, hands‑on technical mastery, and leadership to drive network innovation and resilience across voice and data services. Working closely with ICT and clinical stakeholders, you’ll shape the future of healthcare connectivity while ensuring compliance, security, and operational excellence.

As a Network and UC Manager, you’ll make a positive impact by:

• Leading the planning, design, and management of network and unified communications infrastructure
• Driving innovation through scalable, secure, and future‑ready networking solutions
• Embedding cybersecurity and zero‑trust principles across all network layers
• Managing and developing a high‑performing team of network engineers and specialists
• Overseeing capacity planning, monitoring, and performance optimizationPartnering with vendors, service providers, and internal teams to deliver best‑in‑class connectivity
• Guiding network automation and adoption of emerging technologies such as SD‑WAN and SASE
• Ensuring network resilience through business continuity and disaster recovery planning

This role will require you to participate occasionally on a major incident management on‑call roster.

Serco is a place for you

Experience with Secure Deployment/Network Access will set you apart as we move towards an AWS/Azure environment. If you have a Cybersecurity background and a working understanding of telephony and voice, without needing to be too technical, we’d love to hear from you.

To Be Successful In This Role You’ll Have

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Current Cisco Certified Network Professional (CCNP) certification (Enterprise, Collaboration, Data Centre or Wireless)
• Deep expertise in routing, switching, wireless, and voice technologies, including Cisco CUCM
• Strong understanding of cloud networking (Azure, AWS) and hybrid environments
• Advanced knowledge of network automation tools (Python, Ansible, Terraform)
• Proven ability to lead, mentor, and develop technical teams
• Excellent communication skills with the ability to translate technical insights into business value
• ITIL Foundation and/or CCIE certifications (desirable)
• Experience in a healthcare or critical service environment (preferred)

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe

The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.