Regional Manager

Serco; Sydney; On-site; AUD 160,000 - 230,000; Full time

Benefits offered by this job

Flexible work arrangements to support^

Career development and leadership рост

Supportive and inclusive team culture

Wellbeing and employee support 프로그램

Travel opportunities within yourregion

Job summary

Serco is seeking a Regional Manager to lead service delivery across the NNSW region under the Defence Health Services contract. You will collaborate with Defence stakeholders, operations teams and partners to enhance performance and maintain compliance with clinical standards.

This role emphasises leadership, stakeholder engagement, and managing multiple priorities to deliver outcomes for customers and communities.

Qualifications

• Strong stakeholder engagement and relationship-building skills.
• Experience leading teams, including remote or distributed workforces.
• Ability to manage competing priorities with autonomy and confidence.
• Knowledge of operational performance drivers and service delivery.
• Excellent communication and decision-making skills.
• Experience in healthcare, Defence, or complex service environments (desirable).

Responsibilities

• Lead service delivery across the NNSW region within the Defence Health Services contract.
• Work closely with Defence stakeholders, operational teams, and partners to strengthen relationships and improve performance.
• Oversee compliance across operations, rostering, and clinical standards.
• Drive positive workplace culture and team collaboration.
• Manage multiple priorities to meet operational deadlines.

Skills

Stakeholder engagement

Team leadership

Prioritization & autonomy

Operational performance

Communication skills

Defence/health services knowledge

Job description

This is a contract opportunity until June 2027.

Serco is a place where you can grow.

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible work arrangements to support work-life balance
• Career development and leadership growth opportunities
• Supportive and inclusive team culture
• Access to wellbeing and employee support programs
• Travel opportunities within your region

Make an impact at Serco

As a Regional Manager, you’ll play a key role in leading service delivery across the NNSW region within our Defence Health Services contract. You’ll work closely with Defence stakeholders, operational teams, and partners to strengthen relationships and improve performance. This role offers a balance of leadership, stakeholder engagement, and operational oversight. You’ll be part of a collaborative team focused on delivering meaningful outcomes for our customers and communities.

As a Regional Manager in the ADF Health Services team, you’ll make a positive impact by:

• Building strong relationships with Defence stakeholders and partners.
• Leading and supporting Operations Coordinators to drive engagement.
• Improving service delivery and regional performance outcomes.
• Overseeing compliance across operations, rostering, and clinical standards.
• Driving positive workplace culture and team collaboration.
• Managing multiple priorities to meet operational deadlines.

Serco is a place for you

You Could Be a Great Fit If You Have

• Strong stakeholder engagement and relationship-building skills.
• Experience leading teams, including remote or distributed workforces.
• Ability to manage competing priorities with autonomy and confidence.
• Knowledge of operational performance drivers and service delivery.
• Excellent communication and decision-making skills.
• Experience in healthcare, Defence, or complex service environments (desirable).

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts. This role requires an AGSVA Baseline clearance so is limited to Australian citizens only.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.