NDIS Support Specialist | Hybrid Work & Impact

APM (Australia); City Of Rockingham; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid work model

Employee Assistance Program

Career development

Discounts & health insurance rates

Job summary

MyIntegra is seeking a Customer Service Specialist to respond to inquiries via phone, email, live chat, and SMS, delivering professional, friendly, and timely support while helping clients navigate the NDIS. You will clearly explain Plan Management benefits, build trust with customers, and use Salesforce/CRM to manage enquiries and complete admin tasks, ensuring accurate records for audit and compliance.

We offer a flexible hybrid work model, a supportive team culture, ongoing training and

Qualifications

• Experience as a customer service agent in a call centre.
• Active listening and ability to manage call flows.
• Excellent verbal and written communication.
• High attention to detail and quality in documentation.
• Time management in a fast-paced environment.
• Ability to work independently and with others.
• Familiarity with Salesforce and templated/scripted communications.
• Understanding of NDIS (Desirable).

Responsibilities

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
• Clearly communicate NDIS requirements and Plan Management benefits.
• Build trust and rapport with customers through open, compassionate communication.
• Investigate and resolve customer issues by identifying root causes and offering solutions.
• Maintain accurate records of all customer interactions for audits.
• Learn and apply NDIS Program Rules and internal procedures to support customers.
• Use MyIntegra systems (e.g., Salesforce) to manage enquiries and complete admin tasks.

Skills

Call centre experience

Active listening

Empathy

Verbal & written communication

CRM systems (Salesforce)

Attention to detail

Time management

Team collaboration

Adaptability

NDIS knowledge (Desirable)

Tools

Salesforce

Job description

MyIntegra is seeking a Customer Service Specialist to respond to inquiries via phone, email, live chat, and SMS, delivering professional, friendly, and timely support while helping clients navigate the NDIS. You will clearly explain Plan Management benefits, build trust with customers, and use Salesforce/CRM to manage enquiries and complete admin tasks, ensuring accurate records for audit and compliance.

We offer a flexible hybrid work model, a supportive team culture, ongoing training and