NDIS Customer Care Specialist — Hybrid & Impactful

Plan Partners; Sydney; Hybrid; AUD 65.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Novated leasing benefits and discounts

12 weeks paid parental leave

Learning and development opportunities

Sonder digital wellbeing platform

Zusammenfassung

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to help people with disability navigate NDIS plans and services, improving access and outcomes through patient guidance and support. You will speak with participants, nominees and providers across Australia, respond by phone, email and live chat, and escalate when needed in a fast-paced hybrid environment.

The position offers a hybrid arrangement (2 days in office, 3 days from home), a 4-week training program,

Qualifikationen

• Experience in customer service roles, preferably in disability sector.
• Ability to listen, understand needs and work with customers to find practical solutions.
• Strong communication skills and empathy in diverse situations.

Aufgaben

• Speak with NDIS participants, nominees and service providers across Australia to navigate questions and processes.
• Respond to enquiries via phone, email and live chat, aiming to resolve issues first time where possible.
• Handle high volumes in a fast-paced environment balancing customer experience, quality and efficiency.
• Maintain accurate records across multiple systems and escalate issues when needed.
• Take ownership of enquiries through to resolution and build knowledge of NDIS services.

Kenntnisse

Customer service

NDIS knowledge

Communication

Problem solving

Stakeholder management

Jobbeschreibung

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to help people with disability navigate NDIS plans and services, improving access and outcomes through patient guidance and support. You will speak with participants, nominees and providers across Australia, respond by phone, email and live chat, and escalate when needed in a fast-paced hybrid environment.

The position offers a hybrid arrangement (2 days in office, 3 days from home), a 4-week training program,