Administration Assistant

APM; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and career growth

Attractive salary

Employee Assistance Program

Paid parental leave with top-up

Retail discounts and employee rewards

Job summary

MyIntegra, part of the APM Group, is seeking a full-time role based in Castle Hill to deliver customer service and administrative support to NDIS participants and the Support Coordination team. You will manage participant enquiries, leads, CRM data, onboarding, and invoicing while contributing to quality service delivery.

The ideal candidate has Administration/Business Support qualifications or relevant experience, strong communication and planning skills, and experience with CRM systems

Qualifications

• Qualifications in Administration/Business Support or relevant experience.
• Strong communication and stakeholder management skills.
• Excellent planning, organisational, and relationship-building abilities.
• Experience with CRM systems (Salesforce highly regarded).

Responsibilities

• Respond to participant and stakeholder enquiries promptly and professionally.
• Manage leads and support conversion to active participants.
• Maintain accurate CRM records (Salesforce preferred).
• Coordinate onboarding processes and stakeholder communication via phone and email.
• Process invoicing and billing accurately within required timeframes.
• Contribute to continuous improvement initiatives and quality service delivery.
• Participate in team meetings, training, and performance reviews.

Skills

Customer service

Administrative support

CRM systems

Microsoft Office

Stakeholder management

Communication

Planning & organisation

Attention to detail

Education

Administration/Business Support qualifications

Tools

Salesforce

Job description

In this role, you will provide customer service and administrative support to NDIS participants and Support Coordination team members, helping the business achieve its goals. Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks. This is a full-time permanent position based in Castle Hill.

Key Responsibilities

• Respond to participant and stakeholder enquiries promptly and professionally
• Manage leads and support conversion to active participants
• Maintain accurate CRM records (Salesforce preferred)
• Coordinate onboarding processes and stakeholder communication via phone and email
• Process invoicing and billing accurately within required timeframes
• Contribute to continuous improvement initiatives and quality service delivery
• Participate in team meetings, training, and performance reviews

What We’re Looking For

• Qualifications in Administration/Business Support or relevant experience
• Strong communication and stakeholder management skills
• Excellent planning, organisational, and relationship-building abilities
• Proficiency in Microsoft Office (especially Excel)
• Experience with CRM systems (Salesforce highly regarded)
• High level of self-motivation and attention to detail
• Experience in Disability, Aged Care, Healthcare, or lived experience

About MyIntegra, Part of the APM Group

Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.

As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities.

Joining MyIntegra means accessing opportunities within a dynamic and growing global business. Learn more at apm.net.au

We offer

Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:

• A flexible, supportive, and friendly team environment
• Ongoing training, career progression, and professional development opportunities
• An attractive salary
• Comprehensive Employee Assistance Program
• Paid parental leave with top-up opportunities
• Discounts at major retailers and an employee recognition program

MyIntegra embracesDIVERSITYand is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.