NDIS Admin & CRM Coordinator

APM (Australia); Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and career growth

Attractive salary

Employee Assistance Program

Paid parental leave with top-up

Retail discounts and employee rewards

Job summary

MyIntegra, part of the APM Group, is seeking a full-time role based in Castle Hill to deliver customer service and administrative support to NDIS participants and the Support Coordination team. You will manage participant enquiries, leads, CRM data, onboarding, and invoicing while contributing to quality service delivery.

The ideal candidate has Administration/Business Support qualifications or relevant experience, strong communication and planning skills, and experience with CRM systems

Qualifications

• Qualifications in Administration/Business Support or relevant experience.
• Strong communication and stakeholder management skills.
• Excellent planning, organisational, and relationship-building abilities.
• Experience with CRM systems (Salesforce highly regarded).

Responsibilities

• Respond to participant and stakeholder enquiries promptly and professionally.
• Manage leads and support conversion to active participants.
• Maintain accurate CRM records (Salesforce preferred).
• Coordinate onboarding processes and stakeholder communication via phone and email.
• Process invoicing and billing accurately within required timeframes.
• Contribute to continuous improvement initiatives and quality service delivery.
• Participate in team meetings, training, and performance reviews.

Skills

Customer service

Administrative support

CRM systems

Microsoft Office

Stakeholder management

Communication

Planning & organisation

Attention to detail

Education

Administration/Business Support qualifications

Tools

Salesforce

Job description

MyIntegra, part of the APM Group, is seeking a full-time role based in Castle Hill to deliver customer service and administrative support to NDIS participants and the Support Coordination team. You will manage participant enquiries, leads, CRM data, onboarding, and invoicing while contributing to quality service delivery.

The ideal candidate has Administration/Business Support qualifications or relevant experience, strong communication and planning skills, and experience with CRM systems