NDIS Support Coordinator Team Lead

Daffodil Recovery Support; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Daffodil Therapy and Care on the Gold Coast is seeking a dual-role leader for Support Coordination Team Lead to guide our Coordinators while maintaining a small caseload, ensuring hands-on practice remains current.

You will report to the General Manager, based at the Ashmore office with a hybrid model of work-from-home and community engagements, balancing leadership duties with direct coordination work.

Qualifications

• Experience in NDIS support coordination and compliance requirements.
• Leadership or supervisory experience or readiness to step up.
• Excellent time management and prioritisation for a dual role.
• Strong communication, coaching and problem-solving skills.
• NDIS Worker Screening/Police Check and related training are desirable.

Responsibilities

• Lead, support and develop a team of Support Coordinators
• Carry a base support coordination caseload aligned to NDIS goals
• Conduct staff PDRs, case reviews, and file quality audits
• Manage leave requests and performance management with management
• Contribute to service development and policy improvement
• Champion NDIS Practice Standards and person-centred practice across the team

Skills

NDIS knowledge

Leadership experience

Time management

Coaching & communication

Disability sector qualification

Education

Disability-related qualification

Job description

Daffodil Therapy and Care is a Gold Coast NDIS provider delivering high-quality, person-centred supports to participants across our community. As our support coordination service grows, we're creating a new leadership role to lift practice standards, develop our team, and keep our participants at the centre of everything we do.

About the role

This is a genuine dual role for someone who wants to lead without stepping away from the work they love. As Support Coordination Team Lead, you'll lead and develop our team of Support Coordinators while maintaining a small base caseload of your own — keeping you current in practice and connected to the day-to-day realities of the service.

It's a role for a strong time manager who can move confidently between leadership responsibilities and hands-on coordination, setting priorities and holding to them across a busy week. You'll report to the General Manager and be based at our Ashmore office, with a mix of working-from-home and community time.

What you'll do

Lead, support and develop a team of Support Coordinators

Carry a base support coordination caseload, delivering quality supports aligned to participant NDIS goals

Conduct staff PDRs, regular case reviews, and audits of file quality, program efficacy and staff performance

Manage leave requests, performance management, and work with management on any disciplinary matters

Contribute to service development and have genuine input into policies and procedures

Champion NDIS Practice Standards, compliance and person-centred practice across the team

What you'll bring

Demonstrated experience in NDIS support coordination, with strong knowledge of the NDIS, Practice Standards and compliance requirements

Leadership or supervisory experience, or the readiness and capability to step up into it

Excellent time management and prioritisation — essential for balancing a dual role

Strong communication, coaching and problem-solving skills

A relevant qualification (e.g. bachelor or certificate-level in disability, social work, developmental education, welfare, occupational therapy or a related field) is highly regarded

NDIS Worker Screening Check (or Police Check under transitional rules), Working with Children Check, and completion of the NDIS Worker Orientation Program and COVID-19 training