NDIS Support Coordinator

Axis Supports; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axis Supports in Sydney, NSW, seeks a dedicated NDIS Support Coordinator. The role is full-time and on-site, focused on helping participants set goals, access supports, and develop personalized plans aligned with their needs.

You will coordinate services, liaise with providers, manage cases, document progress, and advocate for participants while ensuring regular plan reviews and alignment with NDIS requirements.

Qualifications

• Strong interpersonal and communication skills to build trust with participants and stakeholders.
• Experience coordinating supports and managing complex cases within NDIS frameworks.
• Ability to respond promptly, professionally, and respectfully to participant inquiries.
• Familiarity with NDIS portals and digital case management tools, plus basic office software.

Responsibilities

• Coordinate services and manage cases for NDIS participants.
• Develop individualized plans aligned with participants’ needs and goals.
• Liaise with service providers to implement supports.
• Maintain accurate documentation and advocate for participants.
• Review progress and adapt plans as circumstances change.

Skills

Interpersonal skills

Communication

Case management

Customer service

Technical support

NDIS knowledge

Education

Relevant qualification in social work, psychology, community services, or similar discipline

Tools

NDIS portals

Digital case management tools

Office software

Job description

Company Description

Axis Supports is dedicated to amplifying clients’ voices and honoring their individuality through genuinely personalized support strategies. The organization is guided by empathy, respect, and a strong belief in the power of tailored planning that adapts as people’s needs and goals evolve. Team members actively listen, seek to understand diverse preferences, and work in partnership with clients rather than treating them as numbers. Axis Supports strives to create an environment where individuality is celebrated, empowerment is central, and the journey toward each client’s goals is enjoyable and supported. Joining Axis Supports means becoming a committed ally in helping clients realize their unique aspirations.

Role Description

The NDIS Support Coordinator is a full-time, on-site role based in Sydney, NSW. In this position, the coordinator works closely with NDIS participants to understand their goals, explore available supports, and develop individualized plans that align with their needs and preferences. Day-to-day tasks include coordinating services, managing cases, liaising with service providers, and ensuring supports are implemented effectively and reviewed regularly. The coordinator also helps participants build capacity to navigate the NDIS, monitors progress against goals, and responds to changes in circumstances or support needs. The role involves maintaining accurate documentation, advocating for participants, and collaborating with internal and external stakeholders to achieve positive outcomes.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to build trust, collaborate with diverse stakeholders, and advocate effectively for participants.
• Candidates should possess Case Management skills to coordinate supports, monitor progress, and manage complex situations within NDIS frameworks.
• Candidates should possess Customer Service skills to respond promptly, professionally, and respectfully to participant inquiries and needs.
• Candidates should possess Technical Support skills to navigate NDIS portals, digital case management tools, and basic office software efficiently.
• Relevant experience in disability services, social work, community services, or a related field is highly beneficial.
• A qualification in social work, psychology, community services, or similar discipline, or equivalent experience in NDIS support coordination, is preferred.
• Knowledge of the NDIS, person-centered practice, and trauma-informed approaches is advantageous.
• Ability to work on-site in Sydney, NSW, with sound time management, organization, and documentation skills.