NDIS SUPPORT COORDINATOR

Just Better Care; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Just Better Care Townsville and Cairns is seeking an experienced NDIS Support Coordinator to assist participants with implementing their NDIS packages. You will coordinate access to disability, community, health, housing and education services, keep budgets on track, and support participants toward their goals.

The role is full-time and based in Townsville, requiring strong communication, organisation and stakeholder engagement with participants, families, providers and community organisations

Qualifications

• Existing, adequate experience as a Support Coordinator.
• Certificate III/IV or Diploma in Disability, Community Services, Individual Support, Mental Health or related fields, or equivalent industry experience.
• Extensive understanding of the National Disability Insurance Scheme.
• Experience working with people with a disability, families and community support providers.
• Strong communication, organisation, problem-solving and time management skills.
• Competence with Microsoft Outlook, Excel and client management systems.
• Current Working with Children Check and NDIS Worker Screening Check.

Responsibilities

• Work with participants to understand their NDIS plan and goals.
• Coordinate access to disability, community, health, housing, education and mainstream services.
• Assist participants and families to understand and use funded supports effectively.
• Build and maintain positive relationships with participants, carers, providers and external stakeholders.
• Support service bookings, referrals, appointments and follow-up actions.
• Maintain accurate client notes, records and service documentation.
• Promote choice and control, independence, inclusion and safe service delivery.
• Respond to enquiries, incidents or concerns in a timely and professional manner.
• Contribute to continuous improvement, compliance and quality service practices.

Skills

Communication

Organisation

Problem solving

Time management

Education

Certificate III/IV in Disability

Tools

Microsoft Outlook

Excel

Client management systems

Job description

Just Better Care Townsville and Cairns are seeking a highly organised, proactive and compassionate existing NDIS Support Coordinator to support individuals in the implementation of their NDIS disability packages. The role encompasses assisting NDIS participants to access supports provided by their core, capacity building, capital and recurring transport funding. The successful applicant will ensure participants' spending stays within budget and will work with the participant towards achievement of their NDIS goals. The successful applicant will be an existing Support Coordinator who is confident working with a range of participants, families, service providers and community organisations to coordinate practical, person-centred support.

This is a full-time role based in Townsville.

Key responsibilities

• Work with participants to understand their NDIS plan with regard to their goals, needs, and preferences.
• Coordinate access to disability, community, health, housing, education and mainstream services.
• Assist participants and families to understand and use funded supports effectively
• Build and maintain positive relationships with participants, carers, providers and external stakeholders.
• Support service bookings, referrals, appointments and follow-up actions
• Maintain accurate client notes, records, reports and service documentation.
• Promote choice and control, independence, inclusion and safe service delivery.
• Respond to enquiries, incidents or concerns in a timely and professional manner.
• Contribute to continuous improvement, compliance and quality service practices.

Essential Qualifications

• Existing, adequate experience as a Support Coordinator
• Certificate III or IV or Diploma in Disability, Community Services, Individual Support, Mental Health or related fields - or alternatively, relevant and adequate prior industry experience in this field.
• Extensive and continuing understanding of the National Disability Insurance Scheme.
• Experience working with people with a disability, families and community support providers.
• Strong communication, organisation, problem-solving and time management skills.
• Competence in using Microsoft Outlook, Excel, and client management systems.
• Current Working with Children Check and NDIS Worker Screening Check