NDIS Support Coordinator

Carbal Medical Services; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

Christmas shutdown period

Autonomy to manage your caseload

Employee Assistance Program

Free gym membership

Flexible pay access

Job summary

Carbal Medical Services is seeking an experienced NDIS Support Coordinator to work with Toowoomba participants, helping them understand their plans and connect with the right supports.

You will coordinate services, advocate for participant choice, and manage your own caseload within a multidisciplinary team. The role offers full-time or part-time arrangements with a supportive workplace and opportunities for professional development.

Qualifications

• NDIS Support Coordination, disability, community services, mental health, or case management experience.
• Strong communication and relationship-building skills.
• Ability to manage workloads independently and prioritise caseloads.

Responsibilities

• Support participants to understand and implement their NDIS plans.
• Identify providers and coordinate services across multiple providers.
• Maintain accurate records and reports.

Skills

NDIS Support Coordination

Strong communication

Independent work style

Organisational skills

Job description

Help people get the most from their NDIS plan and build the supports they need to achieve their goals.

Carbal is looking for an experienced and motivated NDIS Support Coordinator to join our team in Toowoomba.

This is a rewarding opportunity to work directly with NDIS participants, helping them understand their plans, connect with the right services and supports, exercise choice and control, and build greater confidence in navigating the NDIS.

Full-time or part-time – we're open to discussing what works for the right person

Monday to Friday

Based in Toowoomba

Generous salary packaging to increase your take-home pay

Manage your own participant caseload with support from an experienced team

Work alongside health, community and disability professionals

Build meaningful relationships with participants, families and service providers

Make a genuine difference in people's independence, choice and wellbeing

About the Role

As an NDIS Support Coordinator, you'll work alongside participants to help them understand and implement their NDIS plans and make informed decisions about the supports and services that are right for them.

You’ll help participants identify appropriate providers, connect with community and mainstream services, coordinate supports and work through issues that may be preventing them from achieving their goals.

This is a role for someone who enjoys working with people, solving problems and getting things organised. You’ll need to be comfortable managing your own caseload and working independently, while knowing you have the support of the broader Carbal team around you.

You’ll also have the advantage of working within a multidisciplinary organisation, with access to GPs, Aboriginal Health Workers, Allied Health professionals, community programs and other support services, while also developing strong relationships with external NDIS providers and community organisations.

Why You’ll Love Working With Us

Choose full-time or part-time employment

Monday to Friday work

Generous salary packaging through our Public Benevolent Institution status

Christmas shutdown period

Supportive and culturally safe workplace

Autonomy to manage your caseload while still being part of a team

Work within a multidisciplinary health and community services organisation

Professional development and ongoing training

Employee Assistance Program

Free gym membership (conditions apply)

Flexible pay access through Paytime

Opportunity to build lasting relationships and see the impact of your work

What You’ll Be Doing

Participant Support & Plan Implementation

Help participants understand their NDIS plans, funding and available supports

Work with participants to identify priorities and implement their plans

Support participant choice, control and informed decision-making

Help participants identify and engage providers that meet their individual needs and goals

Build participant confidence and capacity to navigate the NDS and their supports

Monitor progress and assist participants to respond when their needs or circumstances change

Service Coordination

Connect participants with NDIS providers and supports

Assist participants to access appropriate community, mainstream and government services

Coordinate services across multiple providers where required

Work with participants, families, informal supports and providers to help ensure supports work effectively together

Assist in resolving service issues and barriers to accessing support

Advocacy & Relationships

Advocate alongside participants where required

Build respectful and meaningful relationships with participants and families

Develop strong working relationships with NDIS providers and community organisations

Work collaboratively with Carbal's multidisciplinary health and community teams

Promote participant independence, dignity, choice and control

Caseload & Documentation

Manage and prioritise your participant caseload

Maintain accurate records of supports and participant activity

Prepare reports and documentation as required

Maintain appropriate professional boundaries and confidentiality

Meet NDIS, organisational and reporting requirements

These responsibilities retain the central purpose of the previous position: supporting participants to understand and implement their plans, connecting them with providers and mainstream services, maintaining documentation and working collaboratively across health and disability services.

You’ll Be a Great Fit If You...

We’re looking for someone who genuinely enjoys helping people navigate systems, solve problems and access the supports they need.

Experience in NDIS Support Coordination, disability, community services, mental health, case management or a closely related field

A sound understanding of the NDIS, or demonstrated ability to quickly develop this knowledge

Understanding of person-centred practice, participant choice and control

Strong communication and relationship-building skills

Ability to work independently and manage your own workload

Strong organisational skills and ability to prioritise competing caseload demands

Good written communication, report writing and documentation skills

Ability to maintain accurate participant and service records

Understanding of how social, emotional and physical wellbeing can affect a person's life and relationships

Current C Class Driver Licence

Current NDIS Worker Screening Clearance and Blue Card, or eligibility to obtain the required clearances

Commitment to culturally safe, respectful and person-centred practice

These reflect the core requirements in the existing advertisement while putting greater emphasis on the practical skills needed to manage an NDIS Support Coordination caseload.

Highly Regarded

Qualification in Disability, Community Services, Human Services, Social Work, Mental Health or a related discipline

Experience in the disability, community health, mental health or not-for-profit sectors

Experience working respectfully with Aboriginal and Torres Strait Islander people and communities

Understanding of Aboriginal and Torres Strait Islander culture and culturally safe service delivery

About Carbal Medical Services

Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing primary health care, NDIS and community services across Toowoomba, Warwick and surrounding regions.

Our multidisciplinary teams work together to provide culturally safe, person-centred services that support the health, wellbeing, independence and choice of Aboriginal and Torres Strait Islander people and the broader community.

Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Our Commitment

Carbal Medical Services is committed to cultural integrity, community wellbeing and providing high-quality, culturally safe services that support people to exercise choice, build independence and achieve their goals.