NDIS Support Coordinator

SAN Support; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Career development

Competitive pay

Autonomous role

Training & development

Growth opportunities

Job summary

SAN Support is seeking an experienced and compassionate NDIS Support Coordinator to join our team in Queensland. You will help participants understand and implement their plans, connect with suitable providers and build confidence to manage supports.

You will maintain positive relationships with participants, families and providers, coordinate services across disability, health and community sectors, and monitor budgets to ensure effective use of funding.

Qualifications

• Previous experience in NDIS Support Coordination or a similar role.
• Understanding of NDIS plans, budgets and funding categories.
• Knowledge of NDIS Practice Standards and safeguarding requirements.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage a participant caseload and meet reporting deadlines.
• Strong organisational and time-management skills.
• Confidence working independently and as part of a team.
• Experience supporting participants with complex needs.

Responsibilities

• Help participants understand and implement their NDIS plans.
• Identify suitable services and connect participants with quality providers.
• Build participants’ capacity to manage supports independently.
• Coordinate services across disability, health, housing and community sectors.
• Monitor participant budgets and ensure effective use of NDIS funding.
• Conduct regular participant reviews and respond to changing support needs.
• Prepare progress and review reports and supporting documentation.
• Assist with NDIS plan reassessments and change-of-circumstances requests.
• Maintain accurate case notes and records in line with NDIS requirements.
• Develop strong relationships with participants, families, providers and community organisations.
• Build referral networks and contribute to SAN Support’s growth.

Skills

NDIS experience

Communication

Caseload management

Organisational skills

Teamwork

Experience with complex needs

Education

Disability/Community Services related qualification

Tools

NDIS Practice Standards

Job description

SAN Support is a growing NDIS provider committed to helping people with disability achieve greater independence, choice and control. We provide participant-focused services and work closely with families, providers and community organisations to achieve meaningful outcomes.

We are seeking an experienced and compassionate NDIS Support Coordinator to join our team.

About SAN Support

SAN Support is a growing NDIS provider committed to helping people with disability achieve greater independence, choice and control. We provide participant-focused services and work closely with families, providers and community organisations to achieve meaningful outcomes.

We are seeking an experienced and compassionate NDIS Support Coordinator to join our team.

About the Role

As a Support Coordinator, you will support NDIS participants to understand and implement their plans, connect with suitable providers and build their confidence to manage their supports.

You will maintain positive relationships with participants, families, support providers, allied health professionals and other stakeholders.

Key Responsibilities

• Help participants understand and implement their NDIS plans.

• Identify suitable services and connect participants with quality providers.

• Build participants’ capacity to manage their supports independently.

• Coordinate services across disability, health, housing and community sectors.

• Monitor participant budgets and ensure effective use of NDIS funding.

• Conduct regular participant reviews and respond to changing support needs.

• Prepare progress reports, review reports and supporting documentation.

• Assist participants with NDIS plan reassessments and change-of-circumstances requests.

• Manage risks, service gaps, incidents and complex situations appropriately.

• Maintain accurate case notes and records in accordance with NDIS requirements.

• Develop strong relationships with participants, families, providers and community organisations.

• Build referral networks and contribute to the continued growth of SAN Support.

• Maintain appropriate professional boundaries and participant confidentiality.

About You

The successful candidate will ideally have:

• Previous experience in NDIS Support Coordination or a similar role.

• A good understanding of NDIS plans, budgets and funding categories.

• Knowledge of the NDIS Practice Standards and participant safeguarding requirements.

• Strong communication, relationship-building and problem-solving skills.

• The ability to manage a participant caseload and meet reporting deadlines.

• Strong organisational and time-management skills.

• Confidence working independently and as part of a team.

• Experience supporting participants with complex needs will be highly regarded.

• Relevant qualifications in disability, community services, social work, psychology, allied health or a related area will be advantageous.

Essential Requirements

• Current NDIS Worker Screening Check.

• Working with Children Check, where required.

• Current Australian driver’s licence.

• Access to a reliable and insured vehicle.

• Working rights in Australia.

• Ability to complete the NDIS Worker Orientation Module.

• Satisfactory reference and employment checks.

What We Offer

• Flexible full-time or part-time employment.

• Supportive and approachable management.

• Competitive remuneration based on qualifications and experience.

• Flexible and autonomous working arrangements.

• Training and professional development opportunities.

• The opportunity to grow with an expanding NDIS organisation.

• A rewarding role where you can make a meaningful difference in participants’ lives.