Support Coordinator

Sunrise2Sunrise; City of Melbourne; On-site; AUD 34,000 - 55,000; Full time

Job summary

Sunrise2Sunrise is seeking an experienced NDIS Support Coordinator to join our team on a casual basis in Melbourne. The role offers a minimum of three days per week with potential to grow into permanent part-time employment as caseload and service requirements develop.

You will work with participants to understand their NDIS plans, build capacity and connect with supports. A collaborative team environment with flexible casual arrangements is offered.

Qualifications

• Experience with NDIS and plan implementation
• Strong report writing and documentation skills
• Ability to manage a participant caseload and prioritise tasks

Responsibilities

• Manage an allocated participant caseload with person-centred support coordination
• Support participants to understand and implement their NDIS plans and funding
• Monitor plan utilisation and outcomes, identify gaps or changing needs
• Coordinate NDIS-funded, mainstream, community and informal supports
• Prepare progress and reassessment reports and coordinate evidence
• Maintain accurate participant records and claimable activity
• Identify safeguarding concerns and escalate appropriately
• Collaborate with allied health professionals as needed

Skills

NDIS Support Coordination

Case management

Stakeholder engagement

Report writing

Education

Qualifications in Community Services or related discipline

Job description

Make an impact. Build participant capacity. Grow with our Support Coordination team.

Sunrise2Sunrise is seeking an experienced and motivated NDIS Support Coordinator to join our Support Coordination team on a casual basis.

We are looking for someone who can commit to a minimum of three days per week and is interested in developing their caseload, with the opportunity for the position to grow into permanent part-time employment as caseload and service requirements develop.

This is an excellent opportunity for an experienced Support Coordinator who enjoys working independently while being part of a collaborative team and wants the flexibility of casual employment with the potential for longer-term growth.

About the Role

As a Support Coordinator, you will work alongside participants to help them understand and implement their NDIS plans, build capacity and connect with the services and supports they need to achieve their goals.

You will:

• Manage an allocated participant caseload and provide person-centred, responsive Support Coordination.


• Support participants to understand and implement their NDIS plans, funding and available supports.


• Monitor plan utilisation, participant outcomes and funding to identify service gaps, under-utilisation, funding pressures or changing support needs.


• Coordinate NDIS-funded, mainstream, community and informal supports and develop effective relationships with participants, families, providers and other stakeholders.


• Prepare high-quality implementation, progress, reassessment and change in circumstances reports and coordinate supporting evidence where required.


• Monitor upcoming plan reassessments and funding requirements and ensure key participant actions and reporting deadlines are proactively managed.


• Work collaboratively with allied health professionals, Behaviour Support Practitioners and other providers to support participants with complex or changing needs.


• Maintain accurate, timely and professional progress notes, participant records and claimable activity.


• Identify and appropriately elevate safeguarding concerns, service delivery risks and significant changes in participant circumstances.

About You

You will be an organised, participant-focused Support Coordinator who is confident managing your own caseload and understands the importance of proactive plan and funding management.

You will ideally bring:

• Previous experience in NDIS Support Coordination, case management or a comparable coordination role.


• Strong working knowledge of the NDIS, plan implementation, funding and support pathways.


• Experience supporting participants with complex or changing support needs.


• An understanding of Behaviour Support Plans, positive behaviour support and regulated restrictive practices, and experience collaborating with Behaviour Support Practitioners.


• Strong report-writing, documentation and case management skills.


• The ability to effectively manage competing priorities, participant appointments, reporting deadlines and claimable activity.


• Strong professional communication and stakeholder engagement skills.


• A commitment to participant rights, choice, control, supported decision-making and capacity building.

Relevant qualifications in Community Services, Disability, Mental Health, Social Work, Allied Health, Human Services or a related discipline are highly regarded.

Availability

Applicants must be available to work a minimum of three days per week.

We are looking for someone who wants to establish themselves within the team and build a sustainable participant caseload. Subject to caseload growth, performance and operational requirements, there is an opportunity for the position to progress from casual employment to a permanent part-time arrangement.

Some travel will be required for participant home visits, community appointments, stakeholder meetings and other participant-related activities.

Mandatory Requirements

• Current NDIS Worker Screening Clearance.


• Current Working with Children Check – Employee.


• Satisfactory National Police Check and International Police Check where applicable.


• Current legal entitlement to work in Australia.


• Current Australian Driver Licence and access to a reliable vehicle.


• NDIS Quality and Safeguards Commission Worker Orientation Module – Quality, Safety and You.


• All mandatory Sunrise2Sunrise screening, induction, training and compliance requirements applicable to the position.

Why Join Sunrise2Sunrise?

You will join an established Support Coordination team with access to leadership, practice guidance and opportunities for professional development.

We offer:

• Minimum three days per week with the opportunity to build your caseload.


• A genuine pathway towards permanent part-time employment as the role develops.


• A collaborative Support Coordination team with access to experienced leadership.


• Exposure to a diverse participant caseload and opportunities to strengthen your NDIS knowledge and practice.


• A role where quality, participant outcomes and professional accountability are valued.