NDIS SIL Housing & Care Lead

Hikma House; Brunswick; On-site; AUD 65,000 - 90,000; Full time

Job summary

Hikma House Australia seeks a Housing Coordinator to lead a team of support workers, coordinate participant supports and oversee day-to-day housing services. You will build relationships with participants, families and stakeholders, and develop person-centred care plans that reflect each participant’s needs, preferences and goals.

This hands-on role combines team leadership, rostering, participant engagement and regular property visits, with a focus on safety, quality and timely responses across

Qualifications

• Experience leading or supervising support workers.
• Strong rostering skills and understanding of staffing practices.
• Excellent communication with participants, families, staff and managers.
• Strong organisation and attention to detail.
• Understanding of workplace health and safety and quality service delivery.

Responsibilities

• Lead, guide and support a team of support workers, promoting a positive and accountable team culture.
• Coordinate rosters, respond to staffing changes and ensure participants receive appropriate, consistent care.
• Develop, implement and review high-quality, person-centred care plans with participants and relevant stakeholders.
• Support participants to work towards their individual goals.
• Monitor participant service notes, recording charts and incident reports, following up concerns and escalating matters when required.
• Provide responsive, professional customer service to participants, families, staff and external stakeholders.
• Manage participant queries, concerns, complaints and appeals with empathy and timely follow-through.
• Conduct regular property inspections and coordinate action on maintenance, safety and presentation.
• Maintain accurate records and manage competing priorities in a busy environment.
• Work with management to implement agreed decisions, improve service delivery and undertake duties relevant to the role.

Skills

Team leadership

Rostering

Communication

Organisation

Work health and safety

Independent & collaborative

Disability services knowledge

Education

Tertiary qualification in community services

Tools

ShiftCare

Job description

Hikma House Australia seeks a Housing Coordinator to lead a team of support workers, coordinate participant supports and oversee day-to-day housing services. You will build relationships with participants, families and stakeholders, and develop person-centred care plans that reflect each participant’s needs, preferences and goals.

This hands-on role combines team leadership, rostering, participant engagement and regular property visits, with a focus on safety, quality and timely responses across