NDIS SIL Care coordinator ( Housing Co-Ordinator/ Team Leader)

Hikma House; Brunswick; On-site; AUD 65,000 - 90,000; Full time

Job summary

Hikma House Australia seeks a Housing Coordinator to lead a team of support workers, coordinate participant supports and oversee day-to-day housing services. You will build relationships with participants, families and stakeholders, and develop person-centred care plans that reflect each participant’s needs, preferences and goals.

This hands-on role combines team leadership, rostering, participant engagement and regular property visits, with a focus on safety, quality and timely responses across

Qualifications

• Experience leading or supervising support workers.
• Strong rostering skills and understanding of staffing practices.
• Excellent communication with participants, families, staff and managers.
• Strong organisation and attention to detail.
• Understanding of workplace health and safety and quality service delivery.

Responsibilities

• Lead, guide and support a team of support workers, promoting a positive and accountable team culture.
• Coordinate rosters, respond to staffing changes and ensure participants receive appropriate, consistent care.
• Develop, implement and review high-quality, person-centred care plans with participants and relevant stakeholders.
• Support participants to work towards their individual goals.
• Monitor participant service notes, recording charts and incident reports, following up concerns and escalating matters when required.
• Provide responsive, professional customer service to participants, families, staff and external stakeholders.
• Manage participant queries, concerns, complaints and appeals with empathy and timely follow-through.
• Conduct regular property inspections and coordinate action on maintenance, safety and presentation.
• Maintain accurate records and manage competing priorities in a busy environment.
• Work with management to implement agreed decisions, improve service delivery and undertake duties relevant to the role.

Skills

Team leadership

Rostering

Communication

Organisation

Work health and safety

Independent & collaborative

Disability services knowledge

Education

Tertiary qualification in community services

Tools

ShiftCare

Job description

Bring your energy, leadership and passion for people to Hikma House.

Are you an organised, people-focused leader who enjoys supporting others and keeping services running smoothly? Join Hikma House and help create welcoming homes, strong support teams and opportunities for participants to achieve their goals.

About the role

As our Housing Coordinator, you will lead support workers, coordinate participant supports and oversee the day-to-day operation of our housing services.

You will build positive relationships with participants, families and stakeholders, develop person-centred care plans and ensure services reflect each participant’s needs, preferences and goals.

This varied, hands‑on role combines team leadership, rostering, participant engagement and regular property visits.

Your key responsibilities

Lead, guide and support a team of support workers, promoting a positive and accountable team culture.

Coordinate rosters, respond to staffing changes and ensure participants receive appropriate, consistent care.

Develop, implement and review high-quality, person-centred care plans with participants and relevant stakeholders.

Support participants to work towards their individual goals.

Monitor participant service notes, recording charts and incident reports, following up concerns and escalating matters when required.

Provide responsive, professional customer service to participants, families, staff and external stakeholders.

Manage participant queries, concerns, complaints and appeals with empathy and timely follow‑through.

Conduct regular property inspections and coordinate action on maintenance, safety and presentation.

Maintain accurate records and manage competing priorities in a busy environment.

Work with management to implement agreed decisions, improve service delivery and undertake duties relevant to the role.

About you

You bring initiative, warmth and sound judgement. You can confidently lead a team, respond calmly when plans change and keep participant wellbeing at the centre of your work.

You will have:

Relevant experience, knowledge or training in disability services, allied health, community services, welfare or a related field.

Experience leading or supervising support workers.

Strong rostering skills and an understanding of effective staffing practices.

Excellent communication skills and the ability to build constructive relationships with participants, families, staff and managers.

Strong organisation, attention to detail and the ability to meet deadlines.

An understanding of workplace health and safety and quality service delivery.

The ability to work independently and collaboratively.

A relevant tertiary qualification in community services or a related discipline.

A current Victorian driver’s licence and access to a suitably insured vehicle for work‑related travel.

Experience using ShiftCare or similar rostering and participant management software will be highly regarded.

Make a direct contribution to participant wellbeing, independence and community involvement.

Enjoy a varied role combining leadership, coordination and relationship building.

Take ownership, contribute ideas and help improve our services.

Work within a culturally diverse organisation that values individualised support and positive relationships.

About Hikma House

Hikma House PTY Ltd provides flexible, culturally responsive support tailored to each participant’s needs and goals.

We support people with a range of needs, including those requiring complex assistance. Through quality care and positive relationships, we empower participants to build confidence, develop independence and participate in their communities.

Ready to make a difference?

Apply with your résumé and a brief cover letter outlining your relevant experience, leadership approach and interest in joining Hikma House.