Care Coordinator – Disability & In-Home Support (ICare experience essential)

H1 Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel allowance / vehicle

Professional development

Career progression

Supportive leadership

Diverse, rewarding role

Job summary

H1 Healthcare in Sydney is seeking an experienced Care Coordinator to join our Sydney team. You will coordinate disability and in-home support for clients across NSW, with a focus on Icare-funded participants.

You’ll juggle priorities, liaise with families and case managers, and ensure clients receive care at home and in the community. Ideal candidates bring strong Icare program experience, disability coordination skills, and the ability to manage rostering and reporting.

Qualifications

• Demonstrated experience working with Icare programs (essential).
• Experience in disability, attendant care or in-home support coordination.
• Solid understanding of Icare service request processes and reporting requirements.
• Exceptional organisational, coordination and rostering skills.
• Outstanding communication and relationship-building abilities.
• Proactive, solutions-focused mindset with the ability to make decisions.
• Ability to manage competing priorities with attention to detail.
• Willingness to travel within NSW to visit clients.
• Current driver’s licence and access to a reliable vehicle.
• Current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain).
• Experience in disability or worksafe sectors and complex/high-needs care is highly regarded.

Responsibilities

• Coordinate personalised, person-centred support plans enabling clients to live independently at home.
• Manage complex care arrangements under Icare schemes (Lifetime Care, Workers Care) per guidelines.
• Visit clients across Sydney/NSW for reviews and assessments.
• Collaborate with families, support workers, case managers and allied health professionals to ensure seamless care.
• Roster and match support workers; respond quickly to changing client needs.
• Prepare service requests, progress reports and documentation to Icare standards.
• Advocate for clients to access funding, services and community resources.
• Monitor service quality and client safety; respond to incidents and feedback.
• Problem-solve and adapt quickly to daily challenges.

Skills

Icare programs

Disability coordination

Organisation

Communication skills

Travel within NSW

Driver’s licence

NDIS Worker Screening

Working With Children Check

Education

Disability/Community Services/Health qualification

Job description

Are you someone who thrives in a fast-paced environment, loves solving problems, and genuinely enjoys making a difference in people’s lives?

H1 Healthcare is growing, and we’re looking for an experienced Care Coordinator to join our Sydney team. In this role, you’ll coordinate disability and in-home support for clients across NSW, with a strong focus on participants funded through Icare NSW. You’ll juggle competing priorities, build strong relationships, and make sure every client receives the care they deserve in their own home and community.

No two days are the same. One moment you’ll be coordinating complex supports, the next you’ll be finding creative solutions, liaising with families and Icare case managers, or heading out to visit a client. If you’re organised, adaptable and love a challenge, this could be the perfect role for you.

What You’ll Be Doing

• Coordinating personalised, person-centred support plans that help clients live independently at home and achieve their goals
• Managing complex care arrangements for participants under Icare schemes, including Lifetime Care and Workers Care, in line with Icare guidelines and standards
• Visiting clients in their homes across Sydney and NSW for annual reviews, assessments, and whenever needs change
• Working closely with clients, families, support workers, Icare case managers and allied health professionals to deliver seamless, high-quality care
• Rostering and matching support workers, and responding quickly to changing client needs
• Preparing service requests, progress reports and documentation to Icare standards and timeframes
• Advocating for clients so they can access the right funding, services and community resources
• Monitoring service quality and client safety, and responding to incidents and feedback
• Problem-solving, thinking on your feet and making every day count

What You’ll Bring

We’re looking for someone who enjoys being busy, takes pride in outstanding customer service, and knows how to keep multiple priorities moving.

You’ll have:

• Demonstrated experience working with Icare programs (essential)
• Experience in disability, attendant care or in-home support coordination
• A solid understanding of Icare service request processes and reporting requirements
• Exceptional organisational, coordination and rostering skills
• Outstanding communication and relationship-building abilities
• A proactive, solutions-focused mindset with the confidence to make decisions
• The ability to manage competing priorities without losing attention to detail
• Willingness to travel within NSW to visit clients annually and as required
• A current driver’s licence and access to a reliable vehicle
• A current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain)

Highly regarded:

• Experience in the disability, or worksafe sector
• Experience supporting clients with complex or high-needs care
• Qualifications in disability, community services, health or allied health

Why You’ll Love Working With Us

At H1 Healthcare, you’ll join a supportive team that genuinely values collaboration, innovation and making a positive impact.

We offer:

• A varied, rewarding role where no two days are the same
• The opportunity to work with complex and specialised care programs
• A supportive leadership team that has your back
• Ongoing professional development and career progression opportunities
• Travel allowance / vehicle reimbursement
• The chance to be part of a respected national healthcare provider that’s continuing to grow
• A workplace where your ideas, initiative and passion are valued

About H1 Healthcare

H1 Healthcare is a leading provider of disability and aged care services across Australia. Every day, we empower people to live independently, achieve their goals and enjoy a better quality of life through personalised, compassionate care.

As our client base continues to grow, we’re looking for people who share our passion for delivering exceptional service and creating positive outcomes.

If you’re looking for a career that’s challenging, rewarding and full of purpose, and you love working with people, we’d love to hear from you.