NDIS Relationship Partner

Accept Care; Adelaide; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Over 25 years of trusted local history

Supportive, close-knit team

Ownership of participant relationships

Flexibility to balance office, home, &

Onboarding and training

Job summary

Accept Care in Adelaide is seeking an experienced NDIS Relationship Partner to build long-term relationships with participants, coordinate supports, and develop referral networks. This role involves onboarding new participants, coordinating services, and ensuring responsive, high-quality care in partnership with our support workers and team.

Based from the North Adelaide office with up to two days of work-from-home, the position requires travel across metropolitan Adelaide and a vehicle with

Qualifications

• Strong relationship-building and communication skills.
• Confident, proactive approach and willingness to build new connections.
• Ability to build trust with participants, families, Support Coordinators and other stakeholders.
• Strong organisation and ability to manage multiple priorities.
• Practical, adaptable and solutions-focused mindset.
• Confidence working autonomously while staying connected to the wider team.
• Genuine commitment to participant choice, control and independence.

Responsibilities

• Building strong relationships with participants, families and their support networks
• Developing referral relationships and connections across the local NDIS community
• Managing new participant enquiries, onboarding and the commencement of services
• Coordinating and reviewing supports as participants’ needs and goals change
• Working closely with Support Workers and the wider team to deliver great participant experiences
• Maintaining regular contact with participants and responding to day-to-day service needs
• Supporting NDIS compliance, quality and safe service delivery

Skills

Relationship-building

Communication

Organisation

Autonomy

Problem solving

Time management

Job description

About Us

Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.

As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms.

Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes.

About The Role

As our NDIS Relationship Partner, you'll work closely with our participants to understand what matters to them, coordinate the right supports and build genuine, long-term relationships that help them get the most from their plan.

This is a relationship-focused role with a real growth lens. You'll work with existing participants to make sure they're well supported, while also building connections across the NDIS community, developing referral relationships and identifying opportunities to welcome new participants to Accept Care.

You'll own relationships across the participant journey, from initial enquiries and onboarding through to ongoing service coordination and reviews. Working closely with our Support Workers and broader service delivery team, you'll make sure participants receive reliable, responsive supports that reflect their individual goals.

Responsibilities include:

• Building strong relationships with participants, families and their support networks
• Developing referral relationships and connections across the local NDIS community
• Managing new participant enquiries, onboarding and the commencement of services
• Coordinating and reviewing supports as participants’ needs and goals change
• Working closely with Support Workers and the wider team to deliver great participant experiences
• Maintaining regular contact with participants and responding to day-to-day service needs
• Supporting NDIS compliance, quality and safe service delivery

Working arrangement:

• Full-time, with 0.8 FTE considered for the right person. If working 0.8, Wednesday must be one of your working days
• Based from our North Adelaide office, with flexibility to work from home up to two days per week
• Regular travel across metropolitan Adelaide to meet participants in their homes
• Fleet vehicles available for participant visits, or use your own vehicle with kilometre allowance available

About You

You're an experienced NDIS or disability services professional who is confident building relationships with participants, families and the wider community. You're warm, proactive and comfortable making new connections, while being organised enough to follow through and keep things moving.

You're adaptable, practical and solutions-focused, and genuinely care about helping people with disability feel heard, supported and confident in their services.

You'll also have:

• Strong relationship-building and communication skills
• A confident, proactive approach and willingness to build new connections
• The ability to build trust with participants, families, Support Coordinators and other stakeholders
• Strong organisation and the ability to manage multiple priorities
• A practical, adaptable and solutions-focused mindset
• Confidence working autonomously while staying connected to the wider team
• A genuine commitment to participant choice, control and independence

Role requirements:

• Current First Aid and CPR
• Australian working rights
• Current driver licence
• Registered and insured vehicle
• NDIS Worker Screening Check
• Working With Children Check
• NDIS Worker Orientation Module
• Manual Handling certificate, ideally

Don't have everything yet? That's okay. Let us know where you're at with your requirements as part of your application.

Why Join Accept Care?

• Be part of a community-founded organisation with over 25 years of trusted local experience
• Join a supportive, close-knit team that genuinely cares about the people they support
• Take ownership of meaningful participant relationships and help shape the continued growth of our NDIS services
• Enjoy variety and autonomy, with flexibility to balance office, community and work-from-home days
• Full onboarding and training to help you feel confident and supported from day one
• Access the support, systems and resources of the broader Kinyara Health group

About The Process

Our recruitment process includes an initial phone screen, interviews with key stakeholders and a psychometric assessment. We aim to keep things transparent, well-paced and communicative throughout.