NDIS Relationship Partner

Accept; Adelaide; Híbrido; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work from home days

Kilometre allowance

Fleet vehicle support

Resumo da oferta

Accept Care is seeking an experienced NDIS Relationship Partner to coordinate supports and build long-term relationships with participants across Adelaide. You’ll manage the participant journey from enquiry to ongoing service coordination, working with our team to deliver reliable, person-centred care.

This role offers a hybrid working model with flexibility for up to two days per week remote and regular travel across metropolitan Adelaide to meet participants in their homes.

Qualificações

• Experience in NDIS or disability services is essential.
• Proven ability to build and maintain relationships with participants, families and stakeholders.
• Strong communication and organisational skills.

Responsabilidades

• Build strong relationships with participants, families and support networks.
• Develop referral relationships within the local NDIS community.
• Manage new participant enquiries, onboarding and start of services.
• Coordinate and review supports as participants' needs change.
• Collaborate with Support Workers and delivery teams to ensure quality experiences.
• Maintain regular contact with participants and respond to day-to-day needs.
• Support NDIS compliance, quality and safe service delivery.

Conhecimentos

Relationship-building

Communication

NDIS knowledge

Descrição da oferta de emprego

About Us

Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.

As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms.

Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes.

About The Role

As our NDIS Relationship Partner, you’ll work closely with our participants to understand what matters to them, coordinate the right supports and build genuine, long-term relationships that help them get the most from their plan.

This is a relationship-focused role with a real growth lens. You’ll work with existing participants to make sure they’re well supported, while also building connections across the NDIS community, developing referral relationships and identifying opportunities to welcome new participants to Accept Care.

You’ll own relationships across the participant journey, from initial enquiries and onboarding through to ongoing service coordination and reviews. Working closely with our Support Workers and broader service delivery team, you’ll make sure participants receive reliable, responsive supports that reflect their individual goals.

Responsibilities include

• Building strong relationships with participants, families and their support networks
• Developing referral relationships and connections across the local NDIS community
• Managing new participant enquiries, onboarding and the commencement of services
• Coordinating and reviewing supports as participants’ needs and goals change
• Working closely with Support Workers and the wider team to deliver great participant experiences
• Maintaining regular contact with participants and responding to day-to-day service needs
• Supporting NDIS compliance, quality and safe service delivery

Working arrangement

• Full-time, with 0.8 FTE considered for the right person. If working 0.8, Wednesday must be one of your working days
• Based from our North Adelaide office, with flexibility to work from home up to two days per week
• Regular travel across metropolitan Adelaide to meet participants in their homes
• Fleet vehicles available for participant visits, or use your own vehicle with kilometre allowance available

About You

You’re an experienced NDIS or disability services professional who is confident building relationships with participants, families and the wider community. You’re warm, proactive and comfortable making new connections, while being organised enough to follow through and keep things moving.

You’re adaptable, practical and solutions-focused, and genuinely care about helping people with disability feel heard, supported and confident in their services.

You’ll also have:

• Strong relationship-building and communication skills
• A confident, proactive approach and willingness to build new connections
• The ability to build trust with participants, families, Support Coordinators and other stakeholdersStrong organisation and the ability to manage multiple priorities
• A practical, adaptable and solutions-focused mindset
• Confidence working autonomously while staying connected to the wider team
• A genuine commitment to participant choice, control and independence

Role requirements

• Current First Aid and CPR
• Australian working rights
• Current driver licence
• Registered and insured vehicle
• NDIS Worker Screening Check
• Working With Children CheckNDIS Worker Orientation Module
• Manual Handling certificate, ideally

Don’t have everything yet? That’s okay. Let us know where you’re at with your requirements as part of your application.

Why Join Accept Care?

• Be part of a community-founded organisation with over 25 years of trusted local experience
• Join a supportive, close-knit team that genuinely cares about the people they support
• Take ownership of meaningful participant relationships and help shape the continued growth of our NDIS services
• Enjoy variety and autonomy, with flexibility to balance office, community and work-from-home days
• Full onboarding and training to help you feel confident and supported from day one
• Access the support, systems and resources of the broader Kinyara Health group

About The Process

Our recruitment process includes an initial phone screen, interviews with key stakeholders and a psychometric assessment. We aim to keep things transparent, well-paced and communicative throughout.

We’d also love to see a cover letter!

Tell us your story. We're interested in more than job titles and dates. We'd love to hear what motivates you, what excites you about this opportunity and why you'd thrive in a team like ours! Help us understand the person behind the CV.