NDIS Referral & Onboarding Coordinator

LiveBig; Sydney; On-site; AUD 75,000 - 95,000; Full time

Job summary

LiveBig, part of the Arriba Group, is seeking an experienced Referral Intake professional to manage referrals from initial enquiry through to service commencement. You’ll collaborate with participants, families, clinicians and partners to ensure a seamless onboarding experience and rapid matching with the right supports.

You’ll drive onboarding discussions, coordinate waitlists, and liaise with Support Coordinators to allocate participants based on needs and capacity.

Qualifications

• NDIS intake, referrals, service coordination, participant onboarding, customer service, healthcare administration experience.

Responsibilities

• Manage referrals from intake through to service commencement and onboarding.
• Act as primary contact for participants, families, coordination partners and referral sources.
• Coordinate onboarding, manage waitlists and service matching.
• Collaborate with clinicians and leaders to allocate participants by needs and capacity.
• Monitor referral pipelines and drive timely outcomes.
• Prepare service agreements and onboarding documentation.
• Maintain accurate records in CRM and client management systems.
• Deliver high-standard customer service throughout the participant journey.

Skills

NDIS intake

Service coordination

Participant onboarding

Customer service

Healthcare administration

Client services

Tools

Lumary

Salesforce

Job description

LiveBig, part of the Arriba Group, is seeking an experienced Referral Intake professional to manage referrals from initial enquiry through to service commencement. You’ll collaborate with participants, families, clinicians and partners to ensure a seamless onboarding experience and rapid matching with the right supports.

You’ll drive onboarding discussions, coordinate waitlists, and liaise with Support Coordinators to allocate participants based on needs and capacity.