End-to-End NDIS Referral & Onboarding Lead

Arriba Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

LiveBig, part of the Arriba Group, is seeking an experienced Referral Intake professional to manage referrals from initial enquiry through to service commencement. You’ll work with participants, families, Support Coordinators, clinicians and referral partners to deliver a seamless onboarding experience and ensure participants are matched with the right supports quickly.

Join LiveBig to help participants access allied health and behaviour support services, coordinating psychology, speech

Qualifications

• Experience in NDIS intake, referrals, service coordination, participant onboarding, customer service, healthcare administration, or client services.
• Strong understanding of participant-focused service delivery.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage referrals from intake through to service commencement.
• Act as the primary point of contact for participants, families, support coordinators, and referral partners.
• Conduct intake discussions, coordinate onboarding, manage waitlists, and facilitate service matching.
• Partner with clinicians and operational leaders to allocate participants based on needs, location, and capacity.
• Monitor referral pipelines, identify bottlenecks, and proactively drive timely outcomes.
• Prepare service agreements and onboarding documentation.
• Maintain accurate records across CRM and client management systems.
• Deliver a high standard of customer service and communication throughout the participant journey.
• Build strong internal and external stakeholder relationships to support positive participant outcomes.

Skills

NDIS intake

Referral coordination

Customer service

Stakeholder management

Tools

Lumary CRM

Salesforce

Job description

LiveBig, part of the Arriba Group, is seeking an experienced Referral Intake professional to manage referrals from initial enquiry through to service commencement. You’ll work with participants, families, Support Coordinators, clinicians and referral partners to deliver a seamless onboarding experience and ensure participants are matched with the right supports quickly.

Join LiveBig to help participants access allied health and behaviour support services, coordinating psychology, speech