NDIS Participant Support & Operations Officer

Rashi Joshi; Adelaide; On-site; AUD 86,000 - 98,000; Full time

Job summary

The Australian Public Service is seeking an APS4 Participant Support Officer in Adelaide to support NDIS participants by delivering essential administrative and operational outcomes under supervision.

You will manage daily workflows, review data, communicate with participants and providers, and apply key NDIS guidelines within a team environment. This full-time role offers a 12-month assignment and a focus on service delivery.

Qualifications

• Experience in administrative, clerical, or operational roles.
• Ability to interpret policies, legislation, and procedures in daily work.
• Strong communication and data entry accuracy.

Responsibilities

• Conduct desktop reviews and input data into NDIS systems.
• Communicate with participants, providers, and stakeholders by phone and digital channels.
• Process moderately complex planning tasks and assess entry/exit suitability for streams.
• Manage individual workflows, prioritize tasks, and escalate issues as needed.
• Assist with data analysis, reporting, and project management tasks.
• Collaborate within a supportive team and contribute to improvements.

Skills

Active listening

Empathy

Communication skills

Tools

Microsoft Office

Custom database software

Job description

The Australian Public Service is seeking an APS4 Participant Support Officer in Adelaide to support NDIS participants by delivering essential administrative and operational outcomes under supervision.

You will manage daily workflows, review data, communicate with participants and providers, and apply key NDIS guidelines within a team environment. This full-time role offers a 12-month assignment and a focus on service delivery.