APS4 Participant Support Officer - St Mary SA

Rashi Joshi; Adelaide; On-site; AUD 86,000 - 98,000; Full time

Job summary

The Australian Public Service is seeking an APS4 Participant Support Officer in Adelaide to support NDIS participants by delivering essential administrative and operational outcomes under supervision.

You will manage daily workflows, review data, communicate with participants and providers, and apply key NDIS guidelines within a team environment. This full-time role offers a 12-month assignment and a focus on service delivery.

Qualifications

• Experience in administrative, clerical, or operational roles.
• Ability to interpret policies, legislation, and procedures in daily work.
• Strong communication and data entry accuracy.

Responsibilities

• Conduct desktop reviews and input data into NDIS systems.
• Communicate with participants, providers, and stakeholders by phone and digital channels.
• Process moderately complex planning tasks and assess entry/exit suitability for streams.
• Manage individual workflows, prioritize tasks, and escalate issues as needed.
• Assist with data analysis, reporting, and project management tasks.
• Collaborate within a supportive team and contribute to improvements.

Skills

Active listening

Empathy

Communication skills

Tools

Microsoft Office

Custom database software

Job description

APS4 Participant Support Officer

40 Vacancies

Locations

St Marys SA

Contract Duration

12-Month Assignment

Hours

Full-Time (Monday to Friday, 8:30 AM - 4:30 PM)

Pay Rate

$43.82 per hour + superannuation

Mandatory Eligibility Criteria

Australian Citizenship is mandatory

About the Role

Make a meaningful impact by supporting NDIS participants and delivering essential operational outcomes for the Agency. The APS4 Participant Support Officer performs administrative, clerical, and operational duties to help participants navigate their NDIS journey. You will manage daily workflows, review data, communicate directly with participants and service providers, and apply key NDIS legislation and operational guidelines under general supervision.

Key Responsibilities

• Conduct desktop reviews, input data into NDIS systems, and complete web-based forms.
• Communicate with participants, providers, and stakeholders via phone and digital channels to address enquiries and provide guidance.
• Process moderately complex planning tasks and assess entry/exit suitability for specialist streams in line with the NDIS Act and guidelines.
• Manage individual workflows, prioritize competing tasks, and elevate complex issues to senior team members when required.
• Assist with basic research, data analysis, reporting, and project management tasks.
• Collaborate within a supportive team environment, providing peer support and contributing to process improvements.

What You Bring

• Strong active listening, empathy, and communication skills.
• Experience de-escalating sensitive situations and maintaining composure under pressure.
• Ability to interpret policies, legislation, and procedures to solve daily operational problems.
• Proficiency in Microsoft Office and capability to learn custom database software.
• Strong organizational skills to manage competing priorities and meet targets.

Submissions close on 21st September.

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.