Government Service: Participant Support Officer (APS4)

DFP Recruitment; Adelaide; On-site; AUD 55,000 - 66,000; Full time

Job summary

DFP Recruitment on behalf of a large Federal Government Agency is seeking APS4 Participant Support Officers to join the team at the St Marys and Elizabeth offices in Adelaide. You will manage participant enquiries, provide high-quality customer service, make outbound calls to participants and stakeholders, and review information within Agency systems.

You will apply policies to resolve matters and support continuous improvements while balancing multiple tasks.

Qualifications

• Strong customer service and stakeholder engagement skills.
• Excellent written and verbal communication.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Sound problem-solving and decision-making capabilities.
• Ability to work collaboratively in a team.
• Comfort with using computer-based systems.

Responsibilities

• Manage participant enquiries and provide high-quality customer service.
• Make outbound calls to participants, providers and stakeholders.
• Review and process information using Agency systems and processes.
• Apply policies, procedures and legislation to resolve participant matters.
• Manage competing priorities and workflow within established timeframes.
• Undertake administrative, operational and research activities.
• Escalate complex matters where required.
• Contribute to team objectives and continuous improvement initiatives.

Skills

Customer service

Stakeholder engagement

Communication skills

Prioritization

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

DFP Recruitment on behalf of a large Federal Government Agency is seeking APS4 Participant Support Officers to join the team at the St Marys and Elizabeth offices in Adelaide. You will manage participant enquiries, provide high-quality customer service, make outbound calls to participants and stakeholders, and review information within Agency systems.

You will apply policies to resolve matters and support continuous improvements while balancing multiple tasks.