NDIS Participant Support Officer - Front Desk (APS3)

Randstad NV; Queensland; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad is seeking two Participant Support Officers (APS3) to support Bundaberg's NDIS participants. This on-site, full-time role runs Monday to Friday from 8:30 AM to 4:30 PM, for a 12-month initial assignment.

You will greet visitors, assist with digital portals, manage appointments and data entry, and log feedback. Applicants should have frontline customer service experience, administrative skills, and a working knowledge of the NDIS Act.

Qualifications

• Front-of-House service and reception duties assisting participants.
• Strong data management and calendar coordination within procedures.
• Ability to interpret the NDIS Act for daily planning tasks.
• Clear written and verbal communication with empathetic service referrals.
• Commitment to accessibility and inclusive participant support.

Responsibilities

• Greet participants at reception and assist with digital portals.
• Manage case items and planning tasks in line with NDIS Act.
• Handle calls and inbox messages, refer to external resources.
• Coordinate appointments and maintain branch accessibility.
• Keep client files up to date and assist with data entry.
• Log and escalate participant feedback and complaints in systems.

Skills

Customer facing

Data management

Calendar coordination

NDIS Act knowledge

Communication skills

Accessibility awareness

Tools

Digital portals

Self-service kiosks

Office software

Job description

Randstad is seeking two Participant Support Officers (APS3) to support Bundaberg's NDIS participants. This on-site, full-time role runs Monday to Friday from 8:30 AM to 4:30 PM, for a 12-month initial assignment.

You will greet visitors, assist with digital portals, manage appointments and data entry, and log feedback. Applicants should have frontline customer service experience, administrative skills, and a working knowledge of the NDIS Act.