NDIS Participant Support Officer Frontline Admin, Shepparton

Select Aust Sydney; Greater Shepparton; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad in Shepparton is seeking two APS3 Participant Support Officers for a 12-month contract, full-time, on-site, Monday to Friday 8:30am–4:30pm. The role supports NDIS participants, helps with digital self-help tools, and delivers friendly front-of-house service.

You will handle counter/reception duties, guide participants through portals, manage data entry, coordinate appointments, and assist with feedback and referrals, all while applying NDIS Act guidelines and ensuring accessibility in a

Qualifications

• Front-of-house experience in reception environments.
• Ability to guide participants using online tools.
• Familiarity with NDIS processes is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Deliver welcoming counter and reception support.
• Guide participants through self-help kiosks and online portals.
• Respond to enquiries and provide accurate referrals.
• Coordinate office appointments and manage shared inbox.
• Perform data entry and prepare routine reports.
• Record and process participant feedback and complaints.

Skills

Front desk reception

Customer service

Data entry

NDIS knowledge

Communication

Policy knowledge

Accessibility awareness

Tools

Online portals

Self-help kiosks

Job description

Randstad in Shepparton is seeking two APS3 Participant Support Officers for a 12-month contract, full-time, on-site, Monday to Friday 8:30am–4:30pm. The role supports NDIS participants, helps with digital self-help tools, and delivers friendly front-of-house service.

You will handle counter/reception duties, guide participants through portals, manage data entry, coordinate appointments, and assist with feedback and referrals, all while applying NDIS Act guidelines and ensuring accessibility in a