participant support officer (aps3) | bundaberg

HR Partners; Queensland; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Superannuation

Job summary

The Federal Government Agency in Bundaberg is seeking two Participant Support Officers (APS3) to join a full-time roster. You will be the frontline contact, welcoming visitors and guiding participants through self-service systems, ensuring smooth service delivery.

Based at Bundaberg on-site, you will handle administrative workflows, coordinate operations, and provide compassionate, organized support to NDIS participants in the local community.

Qualifications

• Front-of-house service delivery
• Client guidance and support
• Strong administrative coordination

Responsibilities

• Serve as the primary point of contact for the Bundaberg branch
• Deliver front-of-house service and client guidance
• Manage administrative workflows to ensure smooth service delivery and navigate online self-service systems

Job description

participant support officer (aps3) | bundaberg

Participant Support Officer (APS3) | Federal Government Agency

• Hourly Rate: $38.89/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 8:30AM - 4:30PM

Participant Support Officer (APS3) | Federal Government Agency

• Location: Bundaberg, QLD (on-site)
• Hourly Rate: $38.89/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 8:30AM - 4:30PM
• Contract Length: 12-month initial assignment
• Openings: 2 positions available

About the Role

Make a tangible difference in your community by helping deliver equitable and accessible support to NDIS participants. We are currently recruiting two compassionate, organised, and dependable Participant Support Officers on behalf of our federal government client.

Serving as a primary point of contact for the Bundaberg branch, you will deliver essential front-of-house service, client guidance, and operational coordination. Your day-to-day focus will be welcoming visitors, helping participants navigate online self-service systems, and managing administrative workflows to ensure a smooth service delivery.
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