NDIS Participant Support Officer (Front Desk)

Select Aust Sydney; Bundaberg; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad is recruiting for a Participant Support Officer (APS3) to support a federal government agency in Bundaberg, QLD. The role is a full-time, on-site 12-month assignment with 8:30AM-4:30PM hours and a negotiable hourly rate.

You will greet participants, assist with digital portals, manage administrative workflows, and help navigation of self-service systems while ensuring accessibility and compliance with NDIS guidelines.

Qualifications

• Experience in front-of-house or reception.
• Strong data management and calendar coordination.
• Ability to interpret NDIS Act and operate within guidelines.
• Excellent written and verbal communication skills.

Responsibilities

• Front-of-House Service: greet participants, answer queries, assist with portals and kiosks.
• Participant Administration: action case items and planning tasks per NDIS Act.
• Enquiries & Referrals: handle calls and emails, connect to resources.
• Office Coordination: manage schedules, team inbox, facility operations.
• Record Keeping & Reporting: maintain client files, data entry, updates.
• Feedback Handling: log and escalate client feedback and complaints.

Skills

Customer service

Reception

Data entry

Calendar coordination

NDIS knowledge

Tools

Data entry software

CRM / case management system

Digital portals

Job description

Randstad is recruiting for a Participant Support Officer (APS3) to support a federal government agency in Bundaberg, QLD. The role is a full-time, on-site 12-month assignment with 8:30AM-4:30PM hours and a negotiable hourly rate.

You will greet participants, assist with digital portals, manage administrative workflows, and help navigation of self-service systems while ensuring accessibility and compliance with NDIS guidelines.