NDIS Programs Director: Community & SIL Leadership

Biala Services Inc; Newcastle-Maitland; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Employee Assistance Program

Professional development programs

Job summary

Biala Services is seeking an NDIS Manager to lead the design and delivery of our community access, 1:1 supports and SIL housing programs. You will own intake, planning, budgeting, and compliance, while frontline leaders execute day-to-day service delivery.

The role requires strong staff leadership, robust governance, and a proactive approach to risk, with a focus on quality outcomes for participants and families. On-site leadership with weekend on-call alignment is expected.

Qualifications

• Ability to work a Full time 38 hour week and participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).
• Proven experience in an NDIS, disability, or community services leadership role.
• Sound working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards.
• Experience managing budgets, rosters and staff performance, ideally under the SCHADS Award.
• A track record of leading through and empowering frontline leaders.
• Strong written and verbal communication skills, with experience reporting to senior leadership or a Board.
• Confident managing a client caseload, with strong case notes, documentation and reporting practices.
• Current NDIS Worker Screening Check (or willingness to obtain), current driver's licence, National Police Clearance, and Working with Children Check where required.
• Relevant tertiary qualification in disability, community services, social work or a related field is desirable but not essential.

Responsibilities

• Design the community activity program and model of care for the SIL house.
• Research, cost and submit activities and venues for CEO approval.
• Analyse participant needs, interests and capabilities to inform program calendars and individual plans.
• Own end-to-end intake for new participants, including timely follow-up on referrals and assessments.
• Ensure client information and service agreements are complete, current and correctly recorded.
• Lead development and regular review of individual care plans in consultation with frontline leads.
• Set, monitor and report on budgets for the community program and the SIL house.
• Set the weekly SIL grocery/meal budget and review actual spend.
• Review activity costings to ensure they stay within allocated budgets.
• Take part in the annual budget planning cycle.
• Lead, supervise and develop the CA Group Lead, Shift Leaders and SIL Key Workers.
• Collaborate with the Roster Officer to ensure all shifts are covered and appropriately ratioed, adjusting rosters as needed within SCHADS Award rules.
• Conduct regular supervision and performance reviews; identify and coordinate training needs (e.g. behaviour management plans, medication competency), retaining sign-off.
• Manage conflict resolution and escalated staffing issues promptly.
• Participate in the weekend on-call roster (approximately one weekend every 6–8 weeks).
• Own the consolidated risk register and compliance framework across programs and services, maintained in discussion with the CEO.
• Escalate and investigate reportable incidents in line with Biala's policies.
• Lead resolution of complaints escalated beyond first-line handling.
• Maintain strong working knowledge of the NDIS Act, NDIS Quality and Safeguarding Framework and NDIS Practice Standards; contribute to positive audit outcomes.
• Compile attendance and program data for monthly CEO and Board reporting.
• Oversee CRM data integrity across the team, drawing on daily entries from the CA Group Lead, Shift Leaders and SIL Key Workers.
• Lead communication with families, carers and Support Coordinators on matters requiring your input.
• Maintain regular, professional contact with allocated clients and promote their active participation in case planning and decision-making.
• Effectively manage an allocated caseload, prioritising high-risk and time-sensitive matters appropriately.
• Ensure case notes, reports, assessments and other documentation are accurate, comprehensive and completed within required timeframes.

Skills

NDIS leadership

Budget management

Staff leadership

Stakeholder communication

Caseload management

Policy & compliance

Education

Tertiary qualification in disability/community services or related field

Tools

CRM system

Job description

Biala Services is seeking an NDIS Manager to lead the design and delivery of our community access, 1:1 supports and SIL housing programs. You will own intake, planning, budgeting, and compliance, while frontline leaders execute day-to-day service delivery.

The role requires strong staff leadership, robust governance, and a proactive approach to risk, with a focus on quality outcomes for participants and families. On-site leadership with weekend on-call alignment is expected.