Client Services Officer

ORS Group; Lane Cove; On-site; AUD 55,000 - 75,000; Full time

Job summary

ORS Group in Lane Cove, NSW is seeking an Administration officer to join our national team. This full-time role involves front-of-house duties, handling calls, scheduling for NDIS services, and maintaining client records in a busy regional office.

Ideal candidates will have admin or reception experience, strong communication and attention to detail, and the ability to work collaboratively. National Police Check and working with children/vulnerable person checks may be required.

Qualifications

• Administration and/or reception experience (desired, but not essential).
• Focus on providing exceptional customer service.
• Exceptional communication skills with internal & external stakeholders.
• Exceptional attention to detail, organisational and time management skills.

Responsibilities

• Managing Incoming telephone enquiries

Skills

Administration

Reception

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

About The Role

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Lane Cove office. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.

Your Duties

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role Requirements

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We Also Provide

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.