NDIS Client Service Representative

Sustainable Certification Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sustainable Certification Pty Ltd is seeking a client-facing coordinator to understand and resolve client needs within our NDIS scheme requirements. The role emphasizes delivering efficient, accurate tasks within established service levels while minimizing risk to the organisation.

Key duties include communicating clearly with NDIS clients, maintaining data accuracy in company systems, and supporting internal teams with problem-solving, meetings, and scheduling to drive continuous improvement

Qualifications

• 1-2 years’ experience in a corporate environment.
• Effective time management skills and the ability to prioritise projects and multi-task.
• Advanced computer and operating systems literacy including office systems and database management.
• Knowledge and/or experience with NDIS Certification Systems desirable but not mandatory.

Responsibilities

• Clearly communicate in writing and verbally to NDIS clients.
• Ensure client data is maintained and accurate using the company systems.
• Escalation of issues as and when required in line with company procedures.
• Build and nurture positive relationships with NDIS clients.
• Assist NDIS clients through their concerns by problem-solving, troubleshooting, being adequately informative whilst maintaining scheme requirements.
• NDIS Operational support to internal stakeholders on an ad hoc basis as directed by your manager.
• Maintaining knowledge in the NDIS accreditation, program rules, administration and scheduling processes and organisational personnel networks using resources.
• Attend and participate in NDIS client meetings as required.
• Work together with key managers and team members to meet targets, drive improvement, implement agreed resourcing capacity.

Skills

NDIS communication

Time management

Digital literacy

Relationship building

Tools

Office software

Job description

This position is client-facing which will require the candidate to intimately understand the client's needs and solve any problems within our scheme requirements. It plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.Responsibilities include:

• ClearlyCommunicateinwritingandverballytoNDISClients
• Ensureclient dataismaintainedandaccurateusing thecompanysystems
• Escalationofissuesasandwhenrequiredinlinewithcompanyprocedures
• Buildandnurture positiverelationshipswithNDISClients
• AssistNDISClientsthrough theirconcernbyproblemsolving,troubleshooting,beingadequatelyinformativewhilstmaintainingschemerequirements
• NDISOperationalsupporttointernal stakeholersonanadhocbasisasdirected byyourmanager
• MaintainingknowledgeintheNDISaccreditation,program rules,administrationandschedulingprocessesandorganizationalpersonnelnetworksusing resources
• AttendandparticipateinNDISClientmeetingsasrequired
• Workingtogether withkeymanagers andteammembers tomeettargets,driveimprovement,implementagreedresourcingcapacity

Education / Professional Qualifications & Experience Required:

• 1-2 years’ experience in a corporate environment
• Effective time management skills and the ability to prioritise projects and multi-task
• Advanced computer and operating systems literacy including office systems and database management
• Knowledge and/or experience with NDIS Certification Systems desirable but not mandatory

Each year, the Sustainable Certification team has demonstrated incremental growth in its performance. We pride ourselves on ensuring we have a positive and collaborative culture encouraging all to be themselves and bring their best versions of themselves.

We recognise and respect the value and contribution that individuals of different backgrounds, cultures, and perspectives bring to our organization and we are committed to providing a positive, safe, and inclusive work environment for everyone in our diverse and talented team.