Administrative In-charge

Passionate Care Services; Shire of East Gippsland; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

passionatecareservices is seeking an experienced office administrator to manage calls and emails, schedule appointments, and coordinate meetings. You will handle diary management, office equipment, and mail distribution while supporting colleagues and maintaining professional client interactions.

You will also assist with reports, presentations, and social media tasks, ensuring confidentiality and adherence to organisational policies.

Formación

• NDIS worker screening and orientation modules required.
• Ability to maintain confidentiality and provide feedback to management.
• Preferred qualification: Certificate III in Business or equivalent.

Responsabilidades

• Managing incoming telephone calls and emails.
• Referring to incoming calls to the relevant person.
• Acting on enquiries promptly and efficiently.
• Assist in booking, preparing and setting up conference/meeting rooms and group events.
• Diary management and arranging appointments.
• Management of office equipment.
• Sort and distribute incoming and outgoing mail.
• Submit timely reports and prepare presentations/proposals as assigned.
• Assist colleagues when needed.
• Manage social media accounts.

Conocimientos

Verbal communication

Written communication

Calm demeanor

Proactive

Multitasking

Phone etiquette

Self-starter

Time management

Microsoft Office

Team player

Interpersonal skills

Systematic approach

English fluency

Cultural awareness

Client rapport

Educación

Certificate III in Business

Herramientas

Microsoft Office

Office management software

Descripción del empleo

Job description: - Duties and responsibilities

General

• Always check your understanding of the participant's communication
• Implement personal hygiene and infection control procedures
• Be alert if you notice the participant is distressed or apathetic
• Record all work as per the organization's requirements

Work Practices

• Managing incoming telephone calls and emails.
• Referring to incoming calls to the relevant person
• Acting on all enquiries promptly and efficiently.
• Assist in booking, preparing and setting up conference/meeting rooms and group events.
• Diary management and arranging appointments.
• Management of office equipment.
• Sort and distribute incoming and outgoing mail.
• Submit timely reports and prepare presentations/proposals as assigned.
• Assist colleagues whenever needed.
• Manage social media accounts.

Build Trusted Relationships

• Be reliable, punctual and follow instructions
• Communicate directly with the participant unless otherwise directed
• Seek permission before entering participants' space or touching them
• Respect all person's privacy

Qualifications required: -

• Current Worker Screening
• Worker NDIS Worker Orientation Module
• NDIS Worker Induction Module
• Willingness to maintain confidentiality
• Ability to provide feedback to management on any issue or concern
• Preferred Certificate III in Business or similar

Experience preferred: -

• Experience as an office administrator, office assistant or relevant role
• Working with communication systems
• Familiarity with office management procedures and basic accounting principles

• Working with various cultures and abilities (preferred)
• Knowledge of continuous quality improvement principles

Skills preferred: -

• Professional verbal and written communication skills and the ability to remain calm
• Proactive, enthusiastic and able to multi-task.
• Professional phone manners
• Professional phone manners.
• A self-starter and ability to work independently.
• Strong time management and ability to prioritise.
• Ability to use Microsoft Office suite of programs and other office management software.
• Ability to work as part of a team and maintain good working relationships.
• Self-motivated and trustworthy.
• Outstanding interpersonal abilities.
• A thorough and systematic approach to your work.
• Ability to work as part of a team and maintain good working relationships.
• Ability to speak English fluently.
• Ability to work with different cultures, genders, ages and ability levels
• Ability to build rapport and trust with clients.
• Ability to complete the required documentation
• Strong time management and prioritization ability.
• Reliable and punctual with dedicated professionalism to job and duties.
• Exhibit initiative, responsibility, and flexibility